Customer Care Specialist at Rezet Sneaker Store

As a leading destination for carefully curated footwear and apparel, Rezet is looking for a service-minded and proactive individual to join our team full-time. Referring to the Head of Ecommerce, you'll be responding to customer inquiries, helping enhance our online presence, and ensuring every customer has a stellar shopping experience.

We're looking for someone who:

• Has a knack for clear communication, both written and spoken

• Possesses an exceptional service attitude and thrives on helping others

• Loves challenges and is eager to learn

• Is fluent in written & spoken Danish

  
  

Your main tasks:

• Engage with customers via email, chat and phone to provide advice and support 

• Assist customers with inquiries related to order tracking, returns, and exchanges.

• Take a proactive approach to prevent potential issues and anticipate customer needs

• Act as the voice of our customers within the company, providing feedback to our teams to help us improve our services.

• Develop new and creative initiatives to improve customer relationships

  
  

What we offer

You’ll handle varied tasks within customer care, making no two days the same. You'll have the responsibility and flexibility to shape how you manage your tasks. Initiative is key, and we value your opinions and personal input. At Rezet, we challenge each other professionally and personally to grow as individuals and as a team. You’ll work independently on a range of tasks, giving you significant influence over your work.

This is a paid full-time position at our offices in the heart of Copenhagen and we’re excited to bring someone on board who shares our passion for sneakers and exceptional customer service.

Interested?

If this sounds like the job for you, please send us your resume and a cover letter. If you have any questions before applying, feel free to contact us. We're conducting interviews on a rolling basis, so don't hesitate to reach out. We’re looking forward to hearing from you!