Customer Service Manager

Are you highly service-minded and experienced with system and process improvements? Do you thrive in an international company where cross-continental collaboration is embedded in our culture and processes?

Our customer experience is key

Joining our amazing and experienced Customer Service team in this newly established role, you will have plenty of opportunity to influence your role. Reporting to our Global Operations Director you will work closely with the Customer Service team, being part of the daily tasks as well as managing the team.

You will join an international and growing company with long-term ownership, where committed employees create the successes.

Besides an awesome opportunity, we offer you a workplace with an active employee club, free training facility, health care insurance for you and your children and much more. Interested? Then continue reading ...

You will succeed as our Customer Service Manager if you are experienced with

• Putting the Customer at the heart of what we do in a polite and professional manner
• System and process improvements
• Being the link between Customer and Production
• Quotations incl. freight
• Order processing (in Navision) and order confirmation
• Updating customers with delivery information
• Updating Sales with status on distributors and key accounts
• Price and lead time checks
• Progress chasing on customer deliveries
• Administering Customer Complaints

If this embodies who you are, then we are waiting with open arms to onboard you to our team

• Self-driven and able to plan and prioritise daily workload to meet customer demands
• Motivated by being part of a great team
• Excellent leadership skills (minimum 3 years’ experience managing a Customer Service team)
• Outstanding communication and interpersonal abilities, to form a close working relationship with other stakeholders at all levels and functions
• Experience working with multiple cultures and countries
• Personal and professional integrity
• A problem-solving mindset with an analytical view
• Business level English
• Highly computer literate (especially Excel and PowerPoint)

If you have experience with Microsoft Navision and speak either German or Frensh, then it would be great, but not a requirement.

Apply for the position now

If you need further information about the position, please contact Head of People & Culture Tenna Skovgaard Bosold at [email protected]. We do not accept any applications via e-mail, all applications must be uploaded on our career page at www.amphenolprocom.com. All enquiries will be handled with confidentiality. Applications will be processed on an ongoing basis independently of the deadline. Therefore, we ask you to apply as soon as possible in order to make sure your application is taken into consideration. Amphenol Procom only uses data entered for recruitment purposes and personal information will be treated confidentially. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.