IT Support Specialist

Are you an experienced IT supporter, and do you strive to deliver world-class support? 

Join Flying Tiger Copenhagen to influence and support our IT setup alongside our international colleagues in one of Denmark’s most successful and definitely most fun retailers. 

Flying Tiger Copenhagen is looking for a talented and motivated IT Support Specialist to provide technical assistance and support to users and stores!

In this role, you will:

• Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions.
• Support In-house hardware and installations (computers, meeting rooms, workplace setups, access cards for the office etc.)
• Managing user accounts and access permissions, ensuring data security and compliance with company policies
• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
• Providing and/or participating on internal projects to improve the work related with Onsite Support and Service Desk (automation, process improvement, etc.)
• Managing and supporting End-to-End Store hardware Asset Management Life Cycle and governance according to infrastructure definition
• Support the whole flow regarding Store Creation/Move/Closing, participating in projects and/or internal improvements.
• Actively working with Service Delivery Manager and Product Owner on improvements to the current Store Opening Flow
• Identify solutions to achieve/maintain data quality, and compliance with store hardware asset lifecycle procedures, including reconciliation with Riga stocks and Finance.
• Manage physical inventory validations, reconciliation in support of contract renewals by providing them an overview of what they currently have, what they use and what they should true-up or renew.

These are your skills:

• Experience providing technical support to end-users.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• A passion for continuous learning and staying updated with technology.
• Teamwork and collaboration skills.
• Proficiency in documenting support requests and solutions.
• Experience managing IT assets.

Bonus points if you have:

• Experience working in a retail environment.
• Knowledge of store opening/closing procedures.
• Familiarity with data quality management principles.

This is us 
We are an informal workplace with a soft spot for cake and open doors, and we have a healthy appetite for change. We want to be fun and relevant, and we put our hearts into everything we do. 

If this resonates with you, hurry up and apply - we look forward to reading your application! 

Flying Tiger Copenhagen offers: 

• Probably the best location - in the heart of Copenhagen 
• Attractive pension 
• Private health insurance - also including children 
• Flexibility with the possibility of working from home 
• Fun and dynamic culture 
• Social workplace with parties, Friday bars, staff club etc. 
• International work environment founded in Scandinavian culture 
• Restaurant food everyday 
• And much more… 

If this resonates with you, don’t hold back – please tell us what you’ve got and apply!

We can’t wait to hear from you!

Did you know?
We take climate change very seriously and work very hard to minimize our carbon footprint. We do this by buying less plastic and more renewable materials (everything which grows) – and we also want to make sure that all stores are run on renewable energy. We walk the talk – and make sure that what we do is validated by external experts, in the Science Based Targets initiative. You can read more about our work with climate action here https://flyingtiger.com/pages/sustainability-eco-friendly