Manager – Internal Sales & Support

Can you ensure that the marine and offshore organization has a world-class Parts Sales & Customer Support team that operates globally? Do you excel at serving customers with low response time, considering the different operational time zones? Can you support high quality standards and customer focus? If you can answer yes to this, read on! 

What you will do  

The Manager of Internal Sales & Customer Support will be responsible for and lead an internal sales and customer support team that focuses on parts sales, with employees in Denmark and remote locations across our global organization. The role is a commercial partner to the service director as part of the global leadership team and is an important contributor to achieving growth and development in our spare parts business, including the following focus areas: 

• Further digitization of our business processes, internally and externally oriented, with the goal of achieving a higher degree of automation and efficiency that will increase our organizational capacity, among other things, freeing up time for business development activities and growth. 
• Development of existing and new customer relationships, with the goal of maintaining and moving the customer's purchase process to routine purchases, through relationship building, frame agreements, and high customer satisfaction. 
• Data-driven approach with the creation of and easy access to sales data and KPIs that support operational excellence in our internal and external sales, including how we ensure high conversion rates and low response time. 
• Working on pricing to improve competitiveness and business profitability. 
• Ensuring a high level of cooperation between Internal Sales & Support, the business leaders, and our external sales team. 

How you will do it  

Internal Sales & Support provides support to our global organization, and the role works closely with stakeholders and peers in Denmark, global service teams, and external sales. Through excellent communication skills and a strong commercial foundation, you will support connecting the dots and contribute to stakeholder alignment, ensuring our organizations are pulling in the same direction. 

You'll lead a team of individual contributors and will be responsible for the operation and development of your team by setting goals and plans that align with overall business goals. You'll coach and lead in-house and remote teams to deliver world-class customer service while achieving business goals using sales programs, methodologies, and tools. You will also implement and maintain best practices by setting the standards for high performance. 

Who we are looking for 

• Outstanding interpersonal skills with a natural ability to connect with others, coach, and motivate employees.  
• Solid background that match our industry, or equivalent commercial education combined with sales and business development experience. 
• Experience in a leadership role, demonstrating the ability to effectively lead and inspire a team.  
• Good commercial and business understanding. 
• The ability to prioritize and thrive in a fast-paced environment, maintaining focus and speed without losing direction.  
• Advantageous if you have worked in large international matrix organizations before. 
• Fluency in spoken and written English. 

We believe in creating a diverse and inclusive workplace, and we encourage candidates from all backgrounds to apply. Your unique perspectives and experiences will contribute to our team's success and innovation. 

What we offer  

As a Manager of Internal Sales & Support, you will have the opportunity to improve and develop an important business area as well as strengthen your individual professional development. 

• Attractive salary package, optional benefits program, and health insurance. 
• 10% paid pension. 
• Flexible working hours. 
• Good opportunities for education, internal leadership programs and different career paths (including 5000 e-learning programs). 
• Good maternity/paternity benefits and the child's first sick day (as well as a global network for parents with young children). 
• Good canteen and exercise facilities. 
• Well-established employee associations and social events. 
• Employment in a growth company with a history that started more than 130 years ago. 

Position is on-site in Denmark (Holme). 

Application  

Does this sound like you? Then send us your application immediately, as we process the applications as we receive them. Start date to be agreed upon. For further information, please contact Director of Global Marine & Offshore Services, Casper Hoffmeyer, on mobile +45 2338 9844 or by email: [email protected].  If you have questions about the recruitment process, please contact Senior Talent Acquisition Partner, Ida Lindgren at [email protected].

You will be part of a global and innovative company with a history that started more than 130 years ago. Johnson Controls develops, manufactures, and markets complete HVAC&R systems for industrial and maritime purposes and is among the world leaders in the field.