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Trade Counter Assistants ( Full & Part Time Roles) - Cowley, Oxford

We are pleased to be recruiting friendly and professional Trade Counter Sales Assistants for our client, a leading supplier of hand and power tools at their small branch in the Cowley area of Oxford. We have both a part time and full time of this role available, working either 40 or 20 hours per week Monday to Saturday. These are both permanent positions that come with competitive salaries!


Although working with power tools and associated accessories, no product knowledge is required at all, as full training will be given. Instead, we are seeking candidates who are experienced in delivering fantastic customer service, who have some experience in selling products too. Any experience of selling to trade customers would be handy, but is not essential.


Our client are a growing independent organisation who are part of a larger group of companies which have been operating successfully in East Anglia for many years and have gained an outstanding reputation for their service, products and looking after their staff.  Their Oxford branch has been open for over 12 months now, and is a small yet busy branch with its team of 3 working very closely together.


The purpose of this position is to be proactive in generating sales by appropriately advising on products (specifically hand and power tools) and offering truly excellent customer service to maximise repeat business. This role is quite varied and will be based primarily on the Trade Counter, but in busy periods you may be expected to help answer the phone, deal with email enquiries or assist in stock control. We are seeking a good team player who will be happy to help the branch maximise its profits in any way they can. 


Duties involve:

  • Greeting customers as the enter the showroom, ensuring they are well looked after and are given product advice if they need it
  • Dealing with product enquiries (once training has been given), answering questions in a, speedy, friendly and professional manner
  • Communicate effectively with co-workers, working together as a team to run the branch as a smooth, efficient operation  
  • Advise on price, sell and take customer orders
  • Actively seek to promote selected products when asked to do so
  • Take and process customer orders quickly ensuring no mistakes or delays
  • Arrange delivery or collection for customer
  • Offer high levels of Customer Service at all times, striving to exceed customer expectations

We are seeking a candidate who is passionate about good customer service, and is willing and eager to learn about power tools, as well as striking up strong customer relations. You will need to be well-organised and work on your own initiative at times, but also very well as part of a small team.


To be considered for this position, please apply through our website or alternatively email Kate Dyer with an up-to-date copy of your CV on


Due to the high volume of CVs we receive on a daily basis unfortunately we are unable to provide specific feedback on each application. If you have not been contacted after two weeks from the date of your application unfortunately you may have been unsuccessful. We strive to deliver an excellent service to all of our candidates and as such, should you wish to discover the reason you may have been unsuccessful please dont hesitate to get in touch with us on 01379 898474.


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