Associate Manager - Alarm Response Centre

The position

As our new Associate Manager you will manage the 24/7 operation of the Alarm Response Centre. You will lead a highly engaged team and you will be working closely together with your specialists, support functions, and internal customers and external vendors to ensure our deliverables are on point and KPI´s are met. The team performs with high degree of empowerment and the position requires an involving approach to leadership. The main tasks will include the following: Emergency and incident response coordination as well as incident reporting and documentation. Setup for alarm monitoring, verification, and dispatch. Reviewing reports on incidents and breaches and investigating and resolving issues. Developing and implementing security policies and procedures. You will work cross-functionally to ensure the safety of our people, products, and property as well as manage department quality setup and budgets. The Alarm Response Centre is open 24/7 and you are expected to be available at all times in case of a crisis. The position requires a strategic mindset as you will have an active say in setting the future strategic development of the area. Qualifications To be successful in this role, you have: Bachelor’s or master’s degree within any relevant field Experience within physical security or security operations Experience with developing and working with KPIs and understanding of the importance of data Quality mindset and experience with continuous improvement methodologies Fluency in Danish and English, both verbal and written. Experience with budget management and shift work planning will be a plus. As a person, you are able to make quick decisions under pressure and you thrive in a busy environment. Moreover, you have strong relationship-building skills and ability to create trust with stakeholders. You adopt motivational approach to employees and have excellent communication skills. Moreover, you have ambition for leadership and a desire to develop in a new area. Strong leadership mindset and a track record of good performance and employee dedication are key in this role. About the department The Alarm Response Centre is a part of Physical Security Operations in Corporate Facilities, located in Denmark. We drive effective security operations to maintain a safe and secure work environment for company staff and visitors and to protect property and products. Your team consists of 24 security officers and 5 specialists. The atmosphere is highly flexible and adaptive, with employees who are dedicated and responsive to the ever-changing security landscape in a sometimes hectic environment. Working at Novo Nordisk We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.