Description

of the job:

The Service engineer ensures that our customers are happy with Heidelberg System Service and makes sure that customer’s equipment is serviced in excellence, with dedication and efficiency. Service should always be performed according to strategies, financial goals, policies, set by Heidelberg Nordic. Service engineer should, in cooperation with service Coordinator, strive to achieve highest level of customer satisfaction.

Skills:

The Press Electrical (Mechatronic) Engineer will have a recognized engineering qualification (such as BTEC or City & Guilds) with a wide range of electrical, mechanical, computer-based engineering skills. Experience of working on commercial equipment within a production environment alone and as part of a team is required.

Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. Good communication, IT and customer liaison skills are essential to this role.

Functional knowledge (what formal competence do you need to have in this position) - key success factors for achieving excellence in your job is that you:

Technical know-how pertaining the Press industry and equipment.

PC / MAC knowledge

Strong problem-solving skills and the ability to exercise sound judgment and make decisions based on technical understanding of the problem at hand.

High level of integrity and dependability with a strong sense of urgency and results-orientation

Good English skills

Behavioural competence (how you work, e.g. communication level, analytical, problem solving) - key success factors for achieving excellence in your job is that you:

Service and customer minded.

Quality focused and accurate

Action minded.

Cooperative and flexible.

High stress tolerance factor.

Behave with a friendly attitude and strive for improving customer relations.

Your primary job functions are to:

Perform troubleshooting and perform repairs, in the area of your knowledge

Assist / carry out pre-installation visits.

Install equipment.

Prepare / perform customer demos.

Give sales support in customer dealings.

Specify and validate configurations.

Check quotations and orders.

Prepare / carry out final acceptance tests.

Aid in sales of service, service contracts and equipment.

Carry out costumer job tests.

Participate in local product launches.

Assume the role of Project leader, when required.

Keep yourself updated on product, company and industry information.

You have the following authority:

Independently decide upon:

Order spare parts from Heidelberg for on –going service jobs.

In cooperation with service coordinator, plan follow up repair-visits.

In cooperation with service coordinator, plan maintenance visits.

Jointly decide upon with managers:

Plan installations

You are to do the following reporting:

Daily reporting to service coordinator

Service order reports,

Installations reports

Time reports

Travel reports

You are to participate in the following meetings:

Local service meetings

Customer meetings

Open house & exhibitions

VIP arrangements when required

Supplier meetings

Swe-Den information meetings when required

You must maintain the following contacts:

Internally:

Daily contact with service coordinator

Regular contact with technical clarification engineers / GCC support

Regular contact with service supervisor

Regular contact with sales.

Regular contact with other relevant Heidelberg staff.

Externally:

Daily contact with customers

3rd party service partners

Other suppliers and partners as requested.

Why work for HEIDELBERG?

HEIDELBERG is a company with a lively history – for over 170 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.

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