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Business Application Manager at ISS Denmark




ID: 2638672
Indrykket for 32 dage siden

Are you passionate about being the “key link” between IT, Operations, and the Core-Business? Do you want to contribute to the transformation of our application landscape and work closely with Global IT? Then you might be who we are looking for. Apply today and embark on a career journey with one of the biggest C25 companies in Denmark.

The position

ISS Denmark is looking for a Business Application Manager with deep insight and interest in understanding our core-business processes - with a special flair for the daily flow in our operations, and therefore is second-to-none in delivering the right solutions and priorities, also when our systems and applications are facing down-times.

We are in the middle of a transformation, where we are optimizing the efficiency and adaptability of our application landscape. Standardizing and developing alongside other ISS countries in Global IT is another focus area, to establish a stable, agile and cybersecure IT Operations- and service delivery.

About the department

You will be part of the application management team with 14 colleagues. Our main purpose is to manage the life circle of our application portfolio which includes ensuring applications are compliant to IT rules, legislation, security and risk.

You will join the IT function at our Danish head-office in Søborg, where you will get 30 skilled and passionate colleagues, who are all creating value for our internal and external customers. In IT we have a strategic ambition which goes hand in hand with competence development and a strong collaborative culture.

Trust, transparency, and collaboration are at the very heart of our way of working.

Tasks and responsibilities

You will contribute to a great variety of tasks and projects within application management and will be involved in almost all business applications, except ERP and CRM.

Your main responsibilities include:

  • Daily application management, including operations, maintenance, and incident management
  • Change and release management, such as initiating, editing, documenting, and authorizing changes in alignment with Release Management processes and guidelines
  • Establish strong network and relations to managers and colleagues from Operations, in order to really understand the business processes and translate them into functional changes
  • Close corporation and sparring with the Business Application Developers, to ensure knowledge-sharing and input
  • Review of business demands
  • Vendor and cost management (Applications related)
  • Functional Test management including coordination of end user test with Operations
  • In addition, you will play a leading role in system enhancements and process improvements and must therefore have a deep insight in application management, software and tools.

    About you

    You are an experienced IT professional with a relevant education within IT, and practical experience working within Business Application Management, process management or IT Service Management - preferably from consultancy or from an internal IT-function in a large, international company.

    As our Business Application Manager, we imagine that you possess a combination of the following competencies:

  • Solid business understanding and commercial insight, combined with deep technical insight
  • Preferably experience with incident and change management
  • Experience with and certified in ITIL or other similar framework is an advantage
  • Great communication skills and communicate fluently in both Danish and English
  • Structured way of working and an analytical mindset
  • You are able to handle great complexity in your tasks, as well as digging into details when required
  • High drive, proactive and thrive in a dynamic environment, balancing several tasks simultaneously
  • Working at ISS

    We are one of the world’s leading providers of integrated facility services. With 300,000 colleagues globally, and 6,000 in Denmark, we focus on delivering the best facility services and creating the workplace that our customers dream of. The key word that binds us together is service. United by a commitment to exceptional service, we aim to create inclusive workplaces, foster innovation, and enhance company culture.

    Our employee promise is simple yet powerful: ISS is a place to be you – a place to “Be who you are”, “Become what you want”, and “Be part of something bigger”. We have ambitious goals for how we work, how we impact our surroundings and how we treat our people.

    We offer

    An interesting and challenging position along with exciting career development opportunities, both in your current and future positions across the organisation. 

    A great and safe working environment, dedicated management team, high professionalism and an informal culture with humor, sincerity, and room for a good laugh.

    A compensation package which includes pension scheme, health insurance and other perks. In addition, you will get various benefits, such as discount schemes, vacation house program in Denmark and abroad as well as a fantastic social network.


    If you have any questions about the position or need assistance in the recruitment process, please contact Sabrina Østenkær, Head of Application Management, at e-mail:

    Application deadline

    June 30th, 2024.

    We conduct interviews on an ongoing basis.

    You are not required to include a cover letter with your application; however, we encourage you to incorporate a brief statement in your CV about why you are applying for this position.

    We commit to an inclusive and fair recruitment process as well as equal opportunities for all applicants.

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