Client Supporter Intern - Copenhagen ?

Would you like to join a rapidly growing tech scale-up with great opportunities for professional growth and development? Are you passionate about solving complex problems and providing exceptional customer experiences? And do you speak Danish fluently?

Then read along because we are looking for a Client Supporter Intern who can support and guide our wonderful clients with their day-to-day challenges! You will be second-line support and communicate with technical stakeholders while supporting the internal team with your project management, technical, and excellent communication skills ‍
 

You will join our Client Support team, consisting of a Team Lead and his partner in crime, and work closely with our Client Success team and Development team to resolve client issues. You will work with clients such as Ganni, Matas, Bauhaus, Carlsberg, Salling Group, etc. People are the heart of Relesys, and our mission is to "Reach. Engage. Unite" the non-desk workforce. This mission is reflected in both our product and company culture, as we aim to foster the growth of young talent within our organization through exciting growth opportunities and meaningful responsibilities

Responsibilities: 
Your role will include, but will not be limited to... 

• With your ability to smile virtually, you will answer incoming inquiries via e-mail and occasionally phone while establishing a solid relationship with our clients
• Communicating daily with stakeholders responsible for the organization's app
• Assisting in configuring solutions to meet client needs and provide value to their organization
• Exploring and testing the root cause of technical problems to gain a deeper understanding of the issue
• With your project management skills, you will issue and bug reports directly to our Development team
• Coordinate closely with our Client Success team

Who are you?:

• Technically skilled and motivated to solve complex problems
• An excellent communicator who loves engaging with clients and providing exceptional customer care
• An organizer with a creative mind who loves structure and wants to learn and grow
• A team player with a strong work ethic and humble demeanor
• Ideally, you are in the final semester of your education, as we hope to engage in a long-term collaboration after your internship
• Fluent in Danish and English, with outstanding verbal and written communication skills

What do we offer?:

• High level of responsibility from day one in a dynamic and international working environment
• Lots of challenges and opportunities, with respect and flexibility for your education
• Positive, collaborative, and supportive colleagues who wish you to succeed
• Targeted feedback and guidance from your mentor to further improve your skills.
• Delicious lunch and barista coffee, tea, soda, etc.
• An aesthetic office in Nordhavn - only 150 meters from the Orientkaj Metro st.
• Great massage scheme at the office ‍♀️
• Many social events!

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When do you start?:

• We are looking for an Intern who can start on the 5th of September, 2023
• We are quite flexible, so if you have any questions regarding starting day or duration, don't hesitate to contact us! 
• Apply for the position by sending your CV through the Apply button

We can't wait to hear from you!  

Who are we?

Relesys is a software-as-a-service (SaaS) company that delivers customized Communication & Performance Platforms to the biggest retailers in Denmark, Sweden, and the Netherlands. Founded in 2014, Relesys aims to innovate the retail industry and provide easy access to information, seamless onboarding and training procedures, efficient operational systems, and intuitive business insights to every non-desk worker. And since then, we haven’t looked back.

The Relesys mantra is "Reach. Engage. Unite." We believe that people are an essential asset in every business, and if they are not happy and engaged, the business will not succeed. Relesys integrates internal communication solutions, performance management, gamification, and training into one comprehensive platform, customized to meet the needs of each individual business.

By using this platform, businesses can engage their employees, improve their performance, and enhance their organizations, resulting in better customer service and increased productivity. With clients such as Telia, Carlsberg, Vestas, Specsavers, and Mercedes-Benz - to mention a few - Relesys supports more than 17.000 stores in 84 countries and 22 different languages and more than 250.000 active users.

Our Culture
Building a world-class organization and culture is our highest priority. We believe in the talent of our people and in long-term collaborations where we value an informal yet highly professional culture. We always go 'the extra mile' for our colleagues and our tasks, but rule number one - you gotta have fun!

This rule is always at the forefront of our minds when we come to work, creating an environment that is filled with passion, energy, and inspiration. We are eager to see what exciting contributions you, as our new colleague, will bring to the table, as we believe that each and every individual has a tremendous influence