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UDLØBET

Ocean Network Express

Customer Care Coordinator Export

Fuldtid

Permanent

Vandvejen 7, 8000 Aarhus C, Danmark

SE PÅ KORT
ID: 2646097
|
Indrykket for 25 dage siden

We are currently recruiting within:

CUSTOMER CARE COORDINATOR EXPORT

Are you looking for a customer-oriented job within shipping, and wish to work in an international environment? Then you should apply for the role of Customer Care Coordinator! (temporary position).

Job Purpose

The primary functions of Customer Service are to ensure high quality service by delivering targets, objectives, and customer satisfaction. This is achieved by pro-actively coordinating and managing our customer portfolio and building strong customer relationships. It is also expected to be an active participant in the continuous improvement of the department´s daily functions and procedures.

Your profile

We are looking for someone with a can-do attitude, who is a problem solver and can work independently as well as in a team. To be able to function well both internally within the workgroup and externally towards customers, you need to be socially competent, a good listener and committed. We expect you to have a minimum of 1 year previous work experience within customer service and/or the shipping industry. It is compulsory for you to be fluent in Danish and English , in both verbal and written form. You also need to have good working knowledge of modern IT-system such as Google Workspace and MS office.

Primary Job Responsibilities

  • Have daily correspondence with customer regarding containers and the handling of shipments
  • Communicate and collaborate with other departments such as sales, accounting, operations and equipment control
  • Communicate with our ONE-offices worldwide
  • Ensure quality standards to maintain but also enhance the service towards customers
  • Competencies

  • Customer focus and communication
  • Planning and organizing
  • Teamworking & enthusiastic team player
  • Ability to work under pressure
  • Application

    This is a temporary full-time employment contract that starts as soon as possible (or as agreed) and continues until 15.08.2025. The vacancy of this role is in Aarhus, Denmark.

    Please send your application including your cover letter and CV, in English, at latest July 7th 2024. 

    If you have any questions about this role, you are welcome to contact Jennie Otzen, [email protected] or Lars Iversen, [email protected].

    We will do interviews continuously during the application period.

    What we offer

    You will be offered according to local Danish terms and conditions of employment. At ONE we offer you positive and helpful colleagues in a professional environment. We believe in teamwork and always strive to provide the highest level of service to our customers.

    You will be working in our modern office, which is located in the Port of Aarhus. Availability to work two days from home, when the training period is over.

    Ocean Network Express (ONE) was incepted on July 7, 2017 following the liner service integrations of Kawasaki Kisen
    Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global
    headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the
    United States and Brazil.

    ONE is the world’s sixth largest container carrier with a fleet size of approx. 1.8 million TEU. Operating
    more than 230 vessels, it offers an expeditious and a reliable international network of over 180
    services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.

    For more information, please visit https://www.one-line.com

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