Customer Complaint Specialist (Maternity Cover)

Your role

As a Customer Complaint Specialist in the Quality Support team, your most prominent objective is to provide guidance and support, ensuring that the handling of customer complaints related to our Contract Manufacturers (CMOs) is carried out in accordance with the requirements of GxP and our Quality Management System. It is important to note that the job is highly administrative and not associated with LEO Pharma’s own production on-site in Ballerup.
 

You will

• Be responsible for driving our customer complaints – in close collaboration with our Customer Complaint Device SME, external partners, affiliates, the Quality Release department, and the Complaint Process Responsible in LEO Pharma
• Support your colleagues in opening Change Controls and Deviations
• Participate in implementing corrective and preventive actions
• Participate in our ongoing optimization of processes, methods, and tools
   

You can look forward to collaborating with multiple external partners and colleagues across the global organization, especially your colleagues in the Quality area.
 

Natural science degree and experience with Change Controls and Deviations

• You have a natural science education, such as a Pharmacist, Engineer, Pharmacologist, or similar. In addition to this:
• You must have the necessary quality mindset and GMP knowledge and could have 1-3 years of experience in similar positions
• You must have good communication and collaboration skills
• You like to create results via constructive collaboration with due respect to cultural and professional differences
• You must be comfortable asking questions to gain the necessary understanding of, for example, a certain process
• As part of a team with great responsibility, you must also be responsible for your own tasks – if you can’t solve a problem yourself, you can find a colleague who can
• Being part of an agile organization also calls for your ability to keep up the good spirit when things do not turn out as foreseen
• You should be structured and able to keep an overview of many tasks/cases under your responsibility

 

As an individual, you are open-minded, self-driven, positive, and a team player. You are curious and thrive in a variable and dynamic environment, where collaboration and communication with many different stakeholders and Quality colleagues are needed to succeed in your role.

 

Your new team
The Quality Support DK team consists of 12 dedicated and experienced employees and is part of Denmark and ExMAN Quality. The team handles a broad range of quality records related to external Contract Manufacturers (CMOs), and quality activities to ensure ongoing daily operation and compliance with regulations and guidelines, and acts as a quality sparring partner for our stakeholders at the Danish manufacturing sites.

We work flexibly, meaning that you will have the possibility to work remotely and adjust your working hours as working tasks permit.

 

We look forward to receiving your application.