Customer Service agent - Danish Speaking (Part-time)

There is clearly more to a job than “just doing your job"- It’s about culture, It’s about social connections. It’s about helping each other become productive team members.

That is why the Goodiebox employee-journey is a journey of growth. We take pride in each individual contributing in their own distinct way.

We started Goodiebox to share happiness all around the world not just for our members all around the world - but also for our employees. Happiness, trust and ambition is in everything we do - teamwork is based on honesty and friendship, and we always love making new friends.

Our mission at Goodiebox is to make the world just a little happier (big words we know) and we believe we can do it, starting with our fantastic members, which is where YOU come in!

We are looking for a Danish speaking Happiness Hero to join our team in Copenhagen to bring happy faces to the wonderful people throughout Denmark.

Responsibilities:

• Part-time position
• Answer member questions regarding member accounts, order details, cancellations, products and general Goodiebox inquiries.
• Responsible for communication with our members through social media, phone, email, and chat.
• Assist in the development of new and creative initiatives to better build member  relationships and experiences
• Ensure system requests are done swiftly and with accuracy.
• Daily contact with our warehouse about mistakes and make sure these will be fixed.
• Daily contact with our technical team about technical issues/improvements
• Assist in reporting in collaboration with the Member Experience Specialist

Requirements:

• You live in Copenhagen.
• Native Danish speaker.
• You maintain a positive, empathetic and professional attitude toward our members.
• Extraordinary understanding for creating “wow” for our members.
• A deeply rooted desire to provide the world's best customer service.
• Good experience with customer service, but ready to be challenged on everything  you have learned before.
• Lots of energy, drive - even in busy periods.
• Positive mindset
• Good adaptability and ready to acquire new knowledge.
• Proactive, detail- and result oriented

Benefits:

• Monthly Goodiebox
• Free Gym Membership
• Remote work abroad policy during holiday seasons
• Daily lunch, snacks and drinks when at the office