Customer Service Representative DK

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Your goal is to ensure an impeccable customer experience by assuring we deliver in time the orders and by keeping them timely informed with accurate information about the status of orders and other related queries or requests.

• Receive and answer customer calls/queries

• Assist our sales department with technical support

• Coordinate technical solutions between our customers and technical office

• Process Product orders via the ERP system

• Quotation management. Prepare quotes on request from customer & sales team and coordinate shipment with the logistics department

• Be a single point of customer contact related to customer orders

• Issue credits/debits to customers

• Support finance in resolving payment disputes

• Effective backlog management

• Log/Report/Resolve customer complaints.

You will maintain a high level of Customer Focus: act with customers (internal and external) in mind; dedicated to meeting the expectations and requirements of all contacts involved in ensuring the customer project needs; be a problem solver!

• Technical understanding and abilities to support our customers working within the electrical automation and switchboard industry

• Ideally of 3+ years’ experience in a similar position in a technical sales-oriented environment.

• Excellent knowledge of MS Office is required

• Amazing organizational skills, being able to handle multiple activities at once using resources effectively and efficiently

• Order management: understand how to separate and combine tasks into efficient. Affinity regarding order management systems (is a strong advantage)

• You are great at maintaining the total picture of a product order.

• Be a standout teammate!

• Languages: Excellent communication skills – native Danish language skills essential as well as an advanced level of English

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
  • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
  • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

• Commitment to strengthen communities where our employees live and work
  • We encourage and support the philanthropic activities of our employees worldwide
  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
  • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance

• Benefits to support the lives of our employees