Customer support team member Dach

The Offer

• Opportunity within a company with a solid track record of performance
• Fantastic work culture
• A role that offers a breadth of learning opportunities

The Job

Responsibilities:

• Email/Tickets processing, testing, and troubleshooting according to provided documentation and training;
• Dispatching tickets to various functional customers teams;
• Ongoing learning and staying up-to-date on all relevant products and technologies;
• Providing phone support, Zoom 1:1 meetings for end customers;
• Proactively identify issues that may affect customers and escalate them for resolution

The Profile

Our expectations:

• Fluent in English and German; other languages is a plus to effectively liaise with the stakeholders of the region.
• Experience in a Customer Service environment or an international business setting
• Experience in the SaaS industry is a plus!
• SaaS sales experience is a plus!
• Basic tech knowledge
• Onboarding of new/retaining old customers is a huge plus!
• Knowledge of CRM, Chat, and Email communication tools used to provide support for customers
• customer-centric approach in work and communication
• Willing to accept new challenges
• This position requires your own equipment (PC or laptop, web camera, etc.)
• Excellent internet connection
• Commitment to goals and objectives

Work format: independent contractor, CET

The Employer

Our client is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients.