EMEA Diagnostic Solution Expert, Lab Automation (m/f/d) - German & English fluent - Field based

Job Description

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Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

As Diagnostic Solution Expert Lab Automation (Field) you will be the Application Specialist responsible for the implementation of Lab Automation solutions within the Europe, Middle East and Africa region (EMEA). Areas of work include, but are not limited to providing workshops, technical demonstrations, configuration support, LIS/workflow connectivity testing, customer training and validation and go live support. As a Diagnostic Solution Expert you will closely collaborate with the Project Manager, Informatics Specialist, Sales, Service, and other members of the Customer & Workflow Solutions team to execute a comprehensive project plan and ensure a smooth and efficient implementation at the customer site. The role focuses on solution implementation and optimization of lab processes and workflow by using various methods. An ideal candidate has the potential to support pre-sales activities, by designing the ideal customer end-to-end solution, based on observations of customer workflows and needs.

Other Key Responsibilities:

Work together with the Project Manager to understand current and future customer needs and identify implementation risks, if any

Responsible for the execution of the workflow related implementation deliverables aligned with the planning agreements

Deliver workshops to engage the product end-users and prepare them for their new way of working

Secure unbeatable customer experience during implementation and go-live

Configure and test the BD Kiestra Lab Automation solution, including BD Synapsys, and related data,- and workflow to the customer’s existing and unique laboratory/LIS setting and workflows

Train Key users in the daily usage of the BD Kiestra Lab Automation Solution and empower them to train users via Trainer the Trainer principle

Provide support during validation and go live project phase

Troubleshoot and resolve minor Lab Automation product issues, escalate to the regional team if required

Support the customer in key process improvement engagements as identified in the solution design (workflow optimization, process re-design, lean lab design).

Participate in regular internal and external project team meetings

Drive internal process excellence through identifying and supporting targeted continuous improvement projects

About You:

Bachelor degree in the Life Science, clinical or other relevant technical area is preferred

Proficient German and English skills are a must, additional languages are a benefit

Will have at least 3-5 years within microbiology laboratory experience and knowledge in bacterial identification

Basic knowledge of IT architecture and solid understanding of information/data management systems and interfaces with LIS

You are flexible and able and willing to travel within the GSA and EMEA region at least 75% of the time

You enjoy (and have experience in) providing training and guiding the customer

You are able to deal with unexpected situations and are not afraid to troubleshoot real time

You are commercial savvy and comfortable working independently as well as you like working within a wide spread team

Why join us?

A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

Primary Work Location

DEU Heidelberg - Tullastrasse

Additional Locations

AUT Vienna - Handelskai, AUT Wien - Rinnböckstrasse, DEU Bruchsal, DEU Frankfurt - Walther-von-Cronberg-Platz, DEU Karlsruhe, DEU Kelberg - Rowastrasse, DEU Wurmlingen - Kantstrasse, DNK Helsingor, DNK Herlev – Lyskær, NLD Amsterdam - Herikerbergweg, NLD Drachten - Kraaiheide, NLD Drachten - Marconilaan, NLD Vianen - Lange Dreef

Work Shift