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G4S Denmark is looking for a Application Support Engineer, based in DK, Albertslund



Roskildevej 157, 2620 Albertslund, Danmark

ID: 2521401
Indrykket for 56 dage siden

The position will be based in G4S Denmark and will be a member of the G4S Global IT Team. 

The Application Support Engineer will primarily focus on ensuring the stable operation of business applications and the built-in processes which support the company's needs. The Application Support Engineer must work in collaboration with respective departments, ensuring that the operation and incoming support tasks are carried out working with the rest of the department(s) and within the framework agreed with the Global IT leadership.

As Application Support Engineer you will be responsible for

  • Handling and processing incoming support cases via the Helpdesk system.
  • Operational maintenance, development and support on business applications
  • Key contact for internal and external stakeholders
  • Participation in Project Work, as well as obtaining estimates in connection with Change Requests
  • Perform operational tasks
  • Prepare and maintain documentation, procedures and guidelines
  • Cross Country working
  • Other business as required

  • Daily application support of business applications, with primarily focus on:

  • ServiceNow , system administrator, support end-users, interfaces. Collaborate with business stakeholders 
  • Genesys Cloud Telephony:
  • Maintain the Genesys Cloud telephony system, including call routing configurations, agent management, and integration with other business applications.
  • Provide technical support to end-users and resolve telephony-related issues in a timely manner to minimize disruptions to business operations.
  • SharePoint Intranet and Archive:
  • Manage and support the SharePoint intranet platform, including document management, collaboration sites.
  • Assist in maintenance of SharePoint workflows, forms, and custom solutions to meet business requirements and enhance productivity.
  • Supporting a variety of business applications surrounding our SOC such as automation and dispatch software.

  • The Ideal Candidate:
    Performance Driven, Excellent in Teamwork and Collaboration Management. Customer thinking, external and internal. Working with high complexity and ability to keep track of project assignments. Strong communication skills on all levels. Excellent attention to detail, Ability to promote team working and openness. Ability to work with changing priorities. Knowledge of ITIL is an advantage but not a requirement. It is important that the person can communicate fully in both Danish and English.

    ​G4S Offer 
    G4S offers an independent and challenging job. While you will work locally in a team with 12 employees that work in different areas of IT, your primary focus will be within a global IT team, reporting to the IT Service Manager for Europe, UK&I and Africa. G4S offers job security, excellent pay, pension and a variety of benefits.

    ​Please note that in order to qualify for the job it is imperative that you can be approved by the Danish police in regards to the Danish legislation “lov om vagtvirksomhed”. 
    Background check of former employers and social media profiles will occur.

    G4S is an Equal Opportunity/Affirmative Action Employer, and an Alcohol- and Drug-Free Workplace

    Contact: If you have any questions regarding the position please contact Department Manager G4S, Michel Arico phone: + 45 2015 3994 weekdays between 10:00-14:00 

    Applications received online and in English will be considered. Please use the below link to apply for the position. 

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