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UDLØBET

Danske Bank

Head of Soft Facility Management Services

Fuldtid

Permanent

København

SE PÅ KORT
ID: 2526328
|
Indrykket for 48 dage siden

Would you like to take on a role, where you will be instrumental in designing, structuring and orchestrating the service experience globally across Danske Bank? Then we have the right opportunity for you!

You will join 15 colleagues in the Group Facility Management team. We are organised in a matrix structure with a Facility Manager in each of the Nordic countries and Lithuania. Together with the Head of Hard Facility Management Services, you engage across the countries to make way for realising ‘the one Danske Bank service experience’.

Group Facility Management forms part of Group Workplace Management, which also includes Group Real Estate and Copenhagen Central Domicile. Alignment with the other units is essential in particular with Copenhagen Central Domicile to ensure a coherent set of experiences.

“You will join an ambitious team striving to be at the forefront of Facility Management - providing 23,000 Danske Bank colleagues, customers and the public with a unique experience when visiting Danske Bank.”

Bring superior customer satisfaction 

Under the Soft Facility Management banner, you will be responsible for the services comprising Catering, Cleaning and Office Support, . reception, logistics, concierge and more. The objective is to knit the services into great experiences providing our colleagues with a seamless and frictionless working day. Among other things, the job comprises:

  • development of the strategy and concepts for Soft FM Services across all or workplaces together with Facility Managers, stakeholders and partners
  • translation of customer and employee expectations into standard concepts based on user experience surveys, industry best practices, etc.
  • leveraging technology to drive the employee experience and optimise the service delivery
  • deploying the standard concepts at our new head quarter as well as across the Group in close collaboration with the Facility Managers.
  • You will be owning the generic service specification, including SLA’s and KPI’s related to Soft Facility Management – as well as driving performance reporting and benchmarking as basis for identifying best practices. 

    “To be a success, you bring superior customer satisfaction, while you also help us with continuous concept development - and effective and efficient concept deployment.”

    Can you lead by being a positive example?

    You master the art of bringing users’ – colleagues, customers and visitors experience ideas to life through your ability to conceptualise, accelerate, drive, connect and transfer a superior experience in and across Danske Bank. As Head of Soft Service Experience, you recognize the value of delivering exceptional service and the below key words resonate with and ignite you.

    Furthermore, you bring: 

  • several years of experience working and executing in a large matrix organisation
  • experience with concept development and documentation
  • strong communication skills with fluency in Danish and English
  • You have superior problem-solving skills with pattern recognition, while your structured approach makes you good at working with attention to detail. And when you also bring skills within Project and stakeholder Management, then we think, you should apply!

    So, what are you waiting for? 

    If you have any questions about the position, please reach out to Head of Group Facility Management, Christian Lau Jensen

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