Background Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNDP, as an integral part of its missionto fight poverty and improvethe lives of people around the world,is committed to being open, transparent and accountable. As part of this commitment, UNDP adopted International Public Sector Accounting Standards (IPSAS) and established a Global Shared Service Centre (GSSC) to provideIPSAS transactional recording (in the areas of revenue, expenses and fixed assets), procurement, advisory and support services to UNDP Offices worldwide,and to providetraining to UNDP Offices where needed. Human Resources services within the GSSC was set up earlier in 2003 in Copenhagen and it provides customized service packages to more than 40,000 UN personnel from agencies, funds and programmes across the UN System. GSSC-HR in Copenhagen has established a legacy as a major Human Resources administration center within the United Nations and is recognized as a centre of excellence. The Global Shared Service Centre (GSSC) is part of the Bureau for Management Services(BMS).
In the area of Human Resources, the GSSC supports both personnel and management in UNDPoffices and other UN Agencies with the full cycle of HR services ranging from recruitment, talent management, learning and development, HR policy and advisory services, benefits and entitlements management, payroll and banking transactions.
The Partner Personnel Service Agreement (P-PSA) Team in the Global Human Resources Service Centre (GHRSC) is responsible for administering personnel hired under P-PSA modality on behalf of UN Agencies as stipulated in service level agreements.
Under the overall guidance and supervision of the Human Resources Specialist, the HR Associate manages the full range of HR transactional services related to determination and implementation of benefits and entitlements of personnel on Partner Personnel Services Agreement (PPSA) modality on behalf of the UN Agencies globally, covering life and career events from initial hire through separation.
The HR Associate supervises and leads support personnel within the PPSA Team. S/he promotes a client-oriented approach in the PPSA Team consistent with UN/UNDP HR rules, regulations, policies and procedures. The HR Associate works in close collaboration with the UN Agencies globally, UNDP HQ OHR Business Partners, and staff in GSSC to exchange information and ensure consistent service delivery.
UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration. Duties and Responsibilities Ensure administration and implementation of HR strategies and policies: Ensure full compliance with UN rules and regulations, and UNDP policies, procedures, and strategies; effective implementation of internal controls; and proper functioning of the HR management system. Support HR business processes mapping and elaboration of the content of internal HR management Standard Operating Procedures (SOPs). Advise and guide internal and external stakeholders on matters related to PPSA policies and procedures, proper use of contractual modalities, application of benefits and entitlements, and other HR related matters.
2. Ensure effective administration of benefits and entitlements for PPSA: Determine and approve financial entitlements related to PPSA modality, including hires, life and organizational events, end of service, ongoing entitlements and renumeration within clearly established delegated authority, rules, regulations and procedures. Review and sign offers and employment contracts on behalf of requesting UN Agency. Oversee administrative onboarding and offboarding processes for PPSA personnel. Ensure the accuracy and cleanliness of the HR data through establishing a structured oversight and quality control within the PPSA Team. Establish an organized and systematic filing system ensuring that all HR data and documentation are consistently and securely filed in accordance with established protocols. Compile and analyze data into comprehensive analytical reports for informed decision-making. Validate cost-recovery charges in ERP for HR services provided by BMS/GSSC to other Agencies.
3. Coordinate workload distribution within the team: Build and sustain client confidence in BMS/GSSC as an HR service provider. Act as a coordinator of the workload of the team to ensure that workplan deliverables are met. Collaborate with team members to allocate resources and responsibilities effectively, balancing workload to optimize productivity. Foster a motivated and empowered work environment and provide support to team members meet their performance goals and learning needs. Identify areas for improving processes to maximize efficiency and reduce unnecessary procedures.
4. Coordination of recruitment processes: Interact regularly with HR focal points of the partner UN Agencies on recruitment plans. Provide guidance to hiring managers as necessary. Promote equity, transparency and consistency in the interpretation, determination, implementation and administration of HR recruitment policies, procedures and guidelines applicable to locally recruited national staff and personnel. Oversee that recruitment processes are handled in full compliance with the relevant UN/UNDP policies, procedures and guidelines. Ensure delivery of a high quality, timely and accurate recruitment service to enhance client understanding and confidence in GSSC HR as a credible HR service provider.
5. Ensure facilitation of knowledge building and knowledge sharing: Recommend, support and maintain knowledge management prescriptive content related to PPSA. Conduct training sessions for the internal and external stakeholders on PPSA related issues. Provide inputs for the co-creation of an onboarding plan for new team members. Enable and empower the PPSA Team through access to the GSSC HR knowledge base and by sharing own knowledge. Make sound contributions to knowledge networks and communities of practice.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Supervisory/Managerial Responsibilities: Supervise support staff within the PPSA Team. Competencies
Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work.
Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking.
Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning.
Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process.
Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously.
Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships
Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making.
UNDP People Management Competencies can be found in the dedicated .
Cross-Functional & Technical competencies:
Business Management / Communicaiton: Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.
Business Management / Customer Satisfaction / Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.
Business Management / Digital Awareness and Literacy: Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed
HR / Managing Compensation and Benefits Ability to design compensation plans which are aligned to current and future organization needs and market conditions; knowledge of and ability to apply the ICSC compensation methodologies and principles. Knowledge of and ability to design benefits-related processes, programmes, and tools, including benefit enrolment and amendments.
HR – Compensation / Remuneration / Payroll management: Knowledge of and ability to apply mechanisms and tools to collect payroll data, process payroll and manage payroll reports
HR / Recruitment design and management: Knowledge of, ability to design and manage end to end recruitment processes.
Business Development / Knowledge Generation: Ability to research and turn information into useful knowledge, relevant for content, or responsive to a stated need Required Skills and Experience
Education: Secondary education is required . A university degree in Human Resources, Business Administration, Public Administration, or an equivalent field will be given due consideration, but it is not a requirement. A specialized certification in HR Management would be an asset
Experience: Minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of progressively responsible HR and/or administrative experience at the national or international level is required. Work experience in a global shared service centre is an asset. Familiarity with interpretation and application of UN/UNDP policies, rules and regulations would be an asset. Experience in the use of computers and office software packages (MS Word, Excel, and advanced knowledge of web-based management systems such as ERP.
Language Requirements: Fluency in English language is required. Fluency in other UN languages (Arabic, Chinese, French, Russian and Spanish) is desirable. Disclaimer
Important applicant information
All posts in the GS categories are subject to local recruitment.
Only short-listed candidates will be notified.
Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Non-discrimination UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. Scam warning The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.