IT Specialist with focus on Application support

Key Responsibilities

• Adjust and optimise the processes for 2nd and 3rd level support in the DevOps team around the POMS system.• Participate in the support activities of the POMS system including ticket handling in ServiceNow (incident, problem, change).• Support of equipment – Scanners, tablets, Label Printers, SOTI• Checking databases (SOTI, CS POMS) and integrations e.g., during trouble shooting and root cause analysis• Participate in project activities – e.g. analysis and verification of new releases of the system.• Close contact with superusers and end-users as well as vendors/suppliers Which competencies to bring? We are in search of a collaborative team member who thrives in dynamic environments and can navigate cross-functional landscapes. The ideal candidate will likely align with the following qualifications:• 3+ years of experience within support of IT applications • In-depth knowledge of computer systems and databases• Regular experience with communication and presentations • Experience with collaboration across professional and regional borders • Bachelor’s degree in computer science or other related fields or similar • Full proficiency in English and Danish, both written and spoken On a personal note, you display proactivity, dedication, and strong communication and stakeholder management skills, continuously striving for further knowledge. With a natural curiosity and a willingness to tackle unfamiliar challenges, you maintain a structured and detail-oriented approach without losing sight of the big picture. Additionally, you thrive as a team player, excelling in cross-departmental collaboration within international organizations. The Team waiting for you DD&IT Development employs more than highly skilled IT professionals located in Søborg, Måløv and Bangalore, India. DD&IT Development is responsible for the implementation & development, support & maintenance and operation of all major IT systems and projects in Development and Clinical Supplies. Digitalisation is high on the Novo Nordisk agenda driving a dynamic working environment with high levels of activity and multiple experiments with new ways of working. Working at Novo Nordisk Novo Nordisk is a global healthcare company headquartered in Denmark. For over years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that.We are proud of our people too, and we employ more than 65, bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk.