IT Support Operations Team Leader

• schedule team work in shift mode combined with on-call duty (TL availability during business hours)
• control the results and work efficiency 
• supervision the ServiceDesk system based on ITIL and ITSM standards 
• coordinate communication between support lines and preparing an action plan in consultation with other support teams
• preparation and analysis of reports, creating documentation and knowledge base based on solved issues
• supervision over the following tasks (among others):
  • set up, monitor and maintain cloud infrastructure
  • build and configure cloud infrastructure for Occubee clients on the European market and LATAM (based on, among others, Teraform) 
  • analysis and optimization of performance, problem solving, identifying and eliminating bottlenecks
  • maintain the continuity of operation of the Occubee platform
  • build a customer-centric culture and developing proactive customer support
  • analysis and cost control of individual infrastructure components
    
    

• Previous experience in similar position (Product support, Team management, DevOps, ITIL/ITSM standardized systems Support) 
• Experience with systems using Spark, NiFi and Python
• Experience with Azure Cloud Platform and SaaS model
• University degree in a related field
• Dedication to fast solving of arising challenges
• Analytical thinking, and problem-solving skills
• Fluent English, communicative Spanish will be considered an asset
• Willingness to develop in the field of platform operations
  
  

• Multinational environment
• Flexible working hours and the possibility of remote work
• Language courses
• Private medical insurance
• Cafeteria system,including Multisport packages
• Pizza day each week