Junior Client Service Associate
Growth From Knowledge
The Junior Client Service Associate is an operational role, reporting to the Operations Director. You will be responsible for both product quality and maintaining, creating, or improving client deliverables from GfK's Point of Sales (POS) data. Working with other local and offshore operational teams and client-facing colleagues, you will ensure our clients (both internal and external) receive a best-in-class experience through fast and accurate data delivery.
You will have a keen mind and a curiosity to understand trends, spot data anomalies and respond to client technical and reporting queries, making complex data easier to understand. Covering a range of markets, your role will also be to ensure that our products maintain expected standards of accuracy and that the latest feature, brand, and model developments are reflected in our reporting.
Quality Control – you can demonstrate your experience with Quality Control processes, following best practice, while working to agreed schedules.
Data Research – through the use of market, product and client knowledge, coupled with a knowledge of GfK processes and in-house tools, you can demonstrate an ability to investigate and resolve data queries raised by external clients or the internal Client Intelligence teams (CSMs).
Client-Centric – you will build a sound understanding of clients' requirements, ensuring timely and accurate dispatch and receipt of client deliverables. You will also ensure accurate and timely maintenance of required ticketing systems and documentation.
Agile – supporting the Operations Director in developing team culture and behavior change in line with the team strategy, you will seek opportunities to improve team workflow processes and efficiencies.
Delivery-focused – Develop a rounded understanding of GfK's retail audit methodology, systems and building market knowledge on GfK's products and panels. Support internal and external clients as specified by the Operations Director by applying that knowledge to weekly and monthly data productions.
You will also support the Operations Director with the following:
This is a hybrid role, based in our Copenhagen office three times per week and working from home the remainder of the week.
This is a 1 year full time contract.
About Growth from Knowledge:
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
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