Building and maintaining great customer relations based on trust and value creation Providing quotations for T&M work by working with operational and technical stakeholders Identifying and driving additional sales opportunities and contract renewals, which create value for both customers and Vestas Managing defect warranty obligations, including assessment of technical reports Facilitating regular customer meetings, maintaining action logs, preparing formal correspondence, and delivering customer reports Handling incoming customer technical queries and coordinating internal subject matter expert input to address the request Providing internal reporting to relevant stakeholders, including contractual risk management, invoicing status, and revenue collection
Qualifications
Educational qualification at Bachelor's or Master's level within a commercial or technical field Minimum 5 years experience as customer manager or similar managing customer relations in a complex organization Fluency in English SAP, SharePoint, PowerPoint, Excel, Outlook, Viva Engage Driver license, category B (car) Valid passport Competencies
Enhanced communication skills, ability to listen A team player, experienced in building a collaborative team culture A strategic mindset with solid commercial and business understanding Sound understanding of contracts and service contracts management Comprehensive negotiation skillset and ability to de-escalate Willing to keep up with a fast pace and work to tight deadlines Proactive, results-oriented and a problem-solver
What we offer
We offer a dynamic, relationship-focus role with great opportunities for professional and personal development in an inspiring environment. We value initiative, responsibility and the balance between creativity and quality in all solutions, and this is your chance to make your mark on our service customer strategy.
Additional information
You will be working from one of our offices in Aarhus DK, Hamburg DE, Edinburgh GB or Warrington GB. We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the th of April. All inquiries are treated confidentially.
