Manager, IT Infrastructure

As the Manager, IT Infrastructure, you will play a dual role, overseeing the infrastructure operations while actively contributing as an lead engineer. You will lead a team of four employees spread across globally, ensuring the stability, security, and efficiency of our infrastructure services. This role requires a blend of strong leadership skills, technical expertise, and hands-on experience in infrastructure management. 

Key Responsibilities Include

1. Leadership and Team Management: 

• Lead and manage a team of four infrastructure professionals located in the Netherlands, Denmark, USA, and Japan

• Provide guidance, mentorship, and support to team members, fostering a collaborative and high-performance work environment

• Conduct regular performance evaluations, set goals, and provide opportunities for professional development

2. Infrastructure Operations and Engineering: 

• Actively contribute to the daily operations of Storage, Server, Compute, and Active Directory services, leveraging your technical expertise to address complex challenges and troubleshoot issues

• Lead by example in designing, implementing, and maintaining infrastructure solutions that meet business requirements and adhere to industry best practices

• Collaborate with team members to identify areas for improvement and implement innovative solutions to enhance infrastructure performance and reliability

3. Strategic Planning and Execution: 

• Work closely with senior management to develop and execute infrastructure strategies aligned with business objectives and growth plans

• Stay up-to-date of emerging technologies and trends in infrastructure management, advocating for their adoption where appropriate to drive efficiency and innovation

• Lead the implementation of continuous improvement initiatives to streamline processes, automate tasks, and optimize resource utilization

4. Cross-Functional Collaboration: 

• Foster strong collaboration with other IT teams, including Network, Security, and Application Support, to ensure seamless integration and alignment of infrastructure services

• Engage with stakeholders across different departments and regions to understand their requirements and provide scalable infrastructure solutions to support their needs effectively

5. Compliance and Security: 

• Ensure compliance with relevant regulatory requirements and industry standards related to infrastructure management and data security

• Implement robust security measures, access controls, and disaster recovery plans to protect sensitive information and minimize risks effectively

Requirements 

• Proven experience (minimum 5 years) in infrastructure management, with hands-on experience in Storage, Server, Compute, and Active Directory technologies

• Strong leadership and team management skills, with experience leading distributed teams across multiple countries

• In-depth knowledge of infrastructure architecture, design principles, and best practices

• Proficiency in infrastructure automation, orchestration, and configuration management tools

• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization

• Relevant certifications such as ITIL, Microsoft Certified: Azure Administrator, Hyper-V or similar credentials are desirable

• Ability to travel occasionally to different locations as required, primarily to our site in Utrecht, The Netherlands

This role is located in Copenhagen, Denmark, and is hybrid.