Nordic Support Consultant

You will join The Nordic Support team which consists of 26 talents, where we have a wide collaboration with Deloitte's employees. Currently our team, Nordic Support, which includes colleagues across Denmark, Sweden, Finland and Iceland, is transforming from local support desks to centralized entity in order to support end users across all the Nordic countries. This is an exciting and new process that you will be a part of.  We support processes across our Nordic offices and business areas. This includes everything from digitization to communication, technology, and infrastructure with strategy, business development as well as program management and project management.

Exciting tasks awaits you
You will support employees in all the Nordic countries. You will be in the position to perform IT support and tasks of a diverse nature which includes:

• Optimization and strengthening of our Deloitte systems and applications
• Assist setting up computers and installation of software
• Support the Nordic end-users by phone, e-mail, and physical inquiries in our office
• Identify and diagnose hardware and software issues
• Experience & develop documentation of processes and knowledge sharing
• Work with technical issues

As a Nordic Support Consultant, you will be included in the daily schedule in our office in Copenhagen. In collaboration with your colleagues, you will support Deloitte employees and provide the best service and professional help.
Depending on your motivation and drive, there is a great opportunity to influence the content and develop responsibilities in the job.

We are looking for a positive, open-minded, and very structured Nordic Support Consultant who can work independently but also work well in a team. Your tasks will require good communication skills. You master English on a high level both in writing and speech, as we work in an international organization. Furthermore, you have:

• An IT professional background for example as an IT supporter or another relevant master's degree.
• Experience with customer service and worked in many different applications and systems
• Experience with documentation of processes and knowledge sharing
• Broad knowledge of Microsoft and Apple iOS systems
• Experience with laptop, desktop and mobile devices.
• Curiosity and eagerness to learn and get to know the field of the Nordic Support
• Strong problem-solving skills

You are a fast learner and seek challenges both for your own development but also to develop your team.

Our everyday lives are sometimes hectic, and we expect you to be helpful and ambitious, show initiative, flexibility, integrity and great sense of responsibility for the task ahead. In return, we can assure you, that you will be positively challenged in all your skills in a large, international company with a high professional standard, and space for many development opportunities.

Do you want to be part of our team?

Click the "I am interested" button above if you are ready to join our team.

Send your application, CV, and grade transcript by 31.05.2024. We process applications and arrange interviews continually, so we recommend that you apply as soon as possible.

Expected start date: 1 July 2024

Please do not hesitate to contact Ragid Maarouf Manager at +45 30 93 00 00 if you have any questions about the position.

We encourage all candidates to apply for the position regardless of, e.g., age, gender (gender identity and gender expression), sexual orientation, religion, ethnicity, nationality, or disability.

By applying for this job, you will be assessed against the Deloitte Global Talent Standards. We have designed these standards to provide a consistent and exceptional Deloitte employee experience globally.

We look forward to connecting with you!

In Deloitte, you will find passionate, caring people who are curious by nature and striving to evolve. We value our different skills, perspectives and experiences and foster an environment where innovative powers thrive. To us, success is the feeling that the work we are doing will outlast us. The impact we make is not about what we achieve as individuals, but how we enable those around us to be their very best. From professional development to leadership opportunities, we empower our people to be extraordinary by playing to their strengths – because that is how we can make a difference.