Deliver a best-in-class Customer Service experience.
Responds to all enquiries in a timely and accurate manner.
Ensure smooth execution of the end-to-end shipments
Exception Management & Resolutions.
Regularly review and update SOP/IOPs.
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
Take ownership of the customer issues and solve in an urgent and responsible manner.
Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
Focuses on high-quality data to set a high standard for all the assignments managed.
Proactively follow up and keep customer informed of any issues or changes to their shipment.
KPI Achievement
Identify and execute upselling opportunities.
Complete other tasks assigned by MNG.
We are looking for
Result orientation mindset.
Problem-solving skills
Positive, proactive, and persistent.
Responsible and organized.
Sense of urgency.
Ability to work under pressure keeping quality focus.
Stakeholder management and communication-skills.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing <.
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