Senior Manager for Technical Support

Are you ready to lead and transform a technical support organisation? Do you have a passion for defining roles and responsibilities within a production support environment? We are seeking a Senior Manager for Technical Support to build up our operations and lead the transformation from project phase to operations. If this sounds like you, read more and apply today for a life-changing career.

The position

As a Senior Manager for Technical Support, you will:
•    Build up the organisation for operations.
•    Define roles and responsibilities within the future production support organisation within 25L.
•    Lead the transformation for the project phase into operations.
•    Coordinate and administer a range of diverse administrative or staff functions.
•    Provide executive business support to senior leaders and act as a strategic sparring partner.
•    Drive day-to-day activities representing the Head of the area across the organisation.
•    Follow up on actions and prepare presentations on behalf of the senior leader.
•    Lead key projects across the organisation and ensure alignment through stakeholder management.
•    Design or modify business processes and solutions to achieve operational excellence.
 

Qualifications

To be successful in this role, you should have:
•    Proven experience in a senior management role within technical support or a related field.
•    Strong leadership skills with the ability to build and transform organisations.
•    Excellent communication and stakeholder management skills.
•    Experience in strategic planning and execution of business processes.
•    A deep understanding of business processes, systems, and industry requirements.
•    Ability to drive continuous improvement and operational excellence initiatives.
 

About the department

Located within the 25L project organisation, our department is dedicated to implementing PS strategies and anchoring them within the team. Our department is committed to living and leading by the essentials in NN WAY behaviors. We ensure that PS strategies are implemented and anchored in our department and the 25L project organization. The department will consist of Calibration, maintenance and permit office. We practice change management and cLEAN leadership tools, fostering a culture of continuous improvement. Our team is responsible for setting and sharing goals, ensuring the right competences and training plans, and maintaining clear communication and collaboration. We manage the investment and cost budget within our department, striving for excellence in all processes.
We live and lead by the essentials of NN WAY behaviours, practising change management and cLEAN leadership tools. Our culture is one that strives for continuous improvement across all processes. We are responsible for setting and sharing goals for the department, teams, and individuals, ensuring the right competences and training plans are in place. Clear and timely communication, coordination, and collaboration between employees and stakeholders are key to our success. Additionally, we manage the investment and cost budget within our department.
 

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 72,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life-changing.
 

Contact 

For further information please contact Helle Grubbe [email protected] get to know us better by visiting www.novonordisk.com/careers. 

Deadline

26, March 2025.
 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.