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Arla foods

Specialist, Service Delivery Manager (12 months maternity cover), Analytics Capabilities - Aarhus

Fuldtid

Permanent

Sønderhøj 46, 8260 Viby J, Danmark

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ID: 2514756
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Indrykket for 61 dage siden

Specialist, Service Delivery Manager (12 months maternity cover), Analytics Capabilities - Aarhus

Location:

Viby J, DK

Are you a knowledge sponge who is always pursuing something until you understand it fully? Someone who thrives in the unknown where your decisions are what people look to? Then look no further than this role!

Our international team is located in Viby, Poland, and the UK. We are responsible for the safeguarding and stability of applications used within the Intelligent Automation and Data Lakehouse landscape and a vital part of our job is to cooperate with and follow up with our support teams, both internal and external to ensure we are getting the results needed by both our SLA’s but also the changing business need.

How you will make an impact

You will be part of the Intelligent Automation & Data Lakehouse team in IT Operations - Application Services and your role will be an important link between IT, the business, and our support teams. As a Service Delivery Specialist for Data Analytics, you will have a close relationship to the business, IT project teams, and your support teams. You will be their on-to person and maintain a good overview of support capabilities and adapting the support model as needed in this developing area. Further, you facilitate collaboration with Agile Release Trains for large-scale project delivery and subsequent transition to IT Operations is essential in ensuring a seamless and successful handover of solutions. Your main tasks include to:

  • Ensure that information in tickets (Demands, Incidents, or Change Requests) is correct
  • Plan implementation of deployments in coordination with relevant stakeholders
  • Ensure that HOTO (Hand Over Take Over) processes are followed and documentation is available
  • Support our business and IT colleagues as an escalation point for support and enhancements
  • Ensure performance of the support team according to Arla standards when solving incidents and service requests
  • As a team, we support Europe’s second-largest dairy cooperative, a wide range of products and the farmers who own Arla Foods through great IT solutions. Helping us to support these, you can be sure to make a real difference for the entire organization, and your colleagues near and far. Join us to help us create the future of dairy.

    What will make you successful

    As you will work closely together with both the business and other teams you need good cooperation and communication skills in English. Excellent planning skills are also crucial for this position. You need to be good at building up a network – and use it! You are likewise willing to learn quickly and become very knowledgeable within the area of Data Analytics to understand the connections between different technologies used and the dependencies that develop between them. Additionally, you are able to understand how the area will develop and ensure that the processes we have in place and create are scalable at speed. Further, you have:

  • Have at least 2-3 years of experience working with Data Analytics or Data Engineering
  • Have some knowledge of the following would be a major advantage: Scaled Agile Framework (SAFe) ITIL Azure Data Services (Data Factory, Data Bricks etc) Kubernetes SAP Business Objects Data Services (BODS) Machine Learning Azure DevOps ServiceNow
  • What do we offer?

    The area of modern ways of working is developing fast and we offer you a chance to join a fast-moving department that is constantly developing, inventing new ways to secure business engagement and awareness. We are offering an informal environment with high degree of empowerment combined with several interesting possibilities and challenges.

    Arla is on a journey to create the future of dairy. Each of us has a role to play, with the freedom to think big. We are ambitious, but we prefer accountability over control. So, if you are up for a challenge, there is no shortage of opportunities to have an impact - and realize your ambitions - whatever they may be.

    Would you like to join us?

    If you want to join us and help shape the industry, then seize this exciting opportunity. We are conducting interviews on an ongoing basis. Hence, please apply as soon as possible. 

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