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Sr Customer Service Rep



Gladsaxe, København

ID: 2608587
Indrykket for 32 dage siden

Are you looking for an Operations support role in the fast-growing Toys & Entertainment industryDo you have passion for helping and do you get excited by the thought of working for the world’s leading play and entertainment company? Then you have come to the right place! We at Hasbro offer you the opportunity to work with iconic brands like NERF, PLAY-DOH, MONOPOLY, TRANSFORMERS, MY LITTLE PONY, and PEPPA PIG, and huge global licensed properties like MARVEL, and STAR WARS.


We at Hasbro Nordics are recruiting for a Sr Customer Service Rep (English & one of Scandinavian languages: Swedish, Danish, Norwegian or Finish). In this role you will be mainly based in our Copenhagen office but you will also have the flexibility to work from home.

As a Customer Service Rep you will be working in our fun team delivering HET/HIT Nordics customers their requirements, orders, quotes, content and reports throughout the year including busy peak periods. As a valued team member, you will also support your team during planned and unplanned periods.


The Customer Service Rep will deliver an efficient & effective Order management process whilst improving ways of working and business processes to unlock the highest service at the lowest possible cost. This is a key role in our business in driving service & ensuring the best Customer experience, it requires the holder to operate across a range of teams in the organization, as well as supporting any external requirements with our customers & their teams to pre-empt and deal with any issues likely to affect service levels adversely.


Your responsibilities will include (but are not limited to):

  • Ensure accuracy and timely order management of the orders & deliveries to our B2B customers.
  • Resolve routine and non-routine enquiries, work as a standout colleague and deliver the highest service to our customers.
  • Communication with the customers by emails and phone.
  • Complete Customer Service tasks such as pricing approvals, crafting internal POs, etc.
  • Liaising with internal stakeholders (Sales, Warehouse, Finance, Marketing).
  • Provide accurate, valid, and complete information to internal and external stakeholders.
  • Deliver product information to the customers in line with their critical paths.
  • Have a clear understanding of our business objectives and account promotional activities and support the delivery of local activation plans & Product Launches.
  • Adhere to all SOX processes ensuring 100% compliancy
  • To take personal responsibility for achieving excellent levels of customer service and customer happiness when dealing with our HET/HIT Nordics customers, both internal and external.


About You

In order to succeed in this role, you have shown ability to work in a team with individual input, great sense of responsibility and good problem-solving skills.

Furthermore you will need to have:

  • Minimum 2 years of experience in customer service / order management
  • Languages:  English & Swedish or Finish or Norwegian
  • Understanding of “order to cash” process with B2B
  • Good knowledge of MS Office - and the ability to learn new packages including SAP
  • Excellent communication skills
  • Ability to use data, work with numbers, trend service metrics & use the insights to highlight opportunities for performance improvement.
  • Ability to meet deadlines, have attention to detail & able to prioritize and react constructively under pressure.


What We Offer

  • A competitive salary with attractive secondary benefits
  • A fun international team
  • An amazing company culture where people come first
  • An opportunity to work with fun and loved brands
  • A flexible working policy passionate about empowering employees to work where they are most effective.


About Us

From toys and games, to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands. Hasbro’s purpose is to create joy and community for all people around the world, one game, one toy, one story at a time. The company is committed to corporate social responsibility and philanthropy, ranking no.4 on the 2022 100 Best Corporate Citizens list by CR Magazine and being named one of the World’s Most Ethical Companies by Ethisphere Institute for the past 11 years. At Hasbro you’ll not only find a great place to continue your Operations career but also where you can make a difference!


Company Information

Hasbro SA, based in Delemont Switzerland, manufactures and sells Hasbro toy and games products around the world. Hasbro European Trading BV ('HET') is Hasbro SA’s distributor in Europe, which sells to Hasbro SA’s customers in all major European countries.  Hasbro International Trading BV ('HIT') is Hasbro SA's distributor for Direct/FOB sales in Europe. Hasbro BV ('the Company') provides sales/marketing and other services to HET and HIT in the Netherlands. Hasbro Emerging Markets BV ('the Company') provides services to Hasbro SA in supporting its third party distributor markets.


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