Team Leader in Customer Excellence

Are you motivated by the opportunity to lead a team to drive stellar customer excellence? Would you like to put your drive and proactiveness into play while developing teams across borders? If you can bring strong leadership, a successful change management toolbox, and a global mindset then you are the one we are looking for! Apply now for a life-changing career!

The Position

We are seeking an experienced and motivated Team Leader to join our Customer Excellence team, based in Denmark. In this exciting and impactful role, you will ensure exceptional customer satisfaction while overseeing the offshoring of first-level support to our GBS India team. You will also focus on developing your team into trusted business partners for the organization. Leading a team of seven talented colleagues in Denmark and collaborating with matrix stakeholders globally, you will drive customer service excellence for our procurement systems and processes worldwide.

 Key Responsibilities:

• Lead a team dedicated to delivering exceptional customer service for a procurement system and processes to end users.
• Develop and implement strategies to enhance cross-border customer excellence and operational efficiency.
• Oversee and execute the offshoring of first-level support to India, ensuring smooth integration of people, processes, and systems for high performance and long-term success.
• Monitor and analyse performance metrics to identify opportunities for improvement and implement effective solutions.
• Drive innovation in customer excellence through automation and AI, ensuring customer service remains cutting-edge and efficient.
• Provide training, coaching, and development opportunities to team members, empowering them to become proactive and trusted business partners to the global organization.

Some travel activity may occur.

Qualifications

To succeed in this position, you have:

• A Bachelor's Degree in business administration, supply chain management, international business, IT administration, or a similar field, with excellent results.
• Solid experience working with global teams, including offshoring, managing remote teams, and project management in a leading global organization.
• Proven expertise in customer service or a related field, with strong communication, stakeholder management, and organizational skills.
• The ability to analyze data, make informed decisions, and drive successful changes to improve service delivery.
• Familiarity with cultural and operational aspects of working with teams in India, combined with the ability to handle multiple priorities in a fast-paced environment.

It is an advantage to have:

• Previous people leadership experience.

You are motivated by leading change, fostering collaboration across cultures, and engaging with stakeholders at all levels. You set high standards for yourself and your team, inspiring others to achieve ambitious goals. You bring strong drive, initiative, and persistence, combined with an analytical, results-oriented mindset and excellent communication skills.

About the department

Corporate Procurement is responsible for the global indirect spend in Novo Nordisk of app. 95 billion DKK and for defining and driving the global procurement strategy. With 180 employees based in Denmark and India, and globally 500 people working in procurement, we are a strategic partner to the execution of the company’s strategy.

We promote a global mind-set, dedication to business partnering and a relentless focus on creating rewarding careers for our people. We invest significant resources in developing our employees and focus on high performance, fun and have a substantial trust in our people to make them thrive in their job every day.

This is a unique opportunity for personal and professional development working in a high-performance culture where we take pride in being a great place to work and deliver high impact and value to Novo Nordisk.

Contact

For further information please contact Director, Kerryn McMahon at +45 3079 1188.

Deadline

8 December 2024.

You do not need to attach a cover letter to your application, but please include a few lines about your motivation in your resume or CV.  Please assist us in maintaining a fair and inclusive selection process by not attaching a photo to your application

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.