Travel Consultant, Sales

Key Responsibilities:

Sales and clients

• Provide travel consultation for customers travelling to Japan or to other destinations
• Screen leads by establishing motivation for buying and stage of buying process
• Utilize consultative sales technique to establish the customer’s wants and needs
• Establish customer’s eligibility, content, trust, commitment and deadlines before proceeding to detailed travel planning and quotation
• Send out travel offer or reply by to customer by due date
• Follow-up with customer in a timely manner
• Invoice and Monitor payments from customers
• Work as a team player in the sales team and with easy handover in case of absence
• Sharing Emergency Duty among team (24 hours)

Operations

• Provide streamlined workflow with reply and filing from group e-mail
• Input of customer’s necessary information in quotation sheet with strict guidelines
• Close cooperation and follow-up with Operations team
• Translate travel offer and itinerary received from operation center from English to customer’s language, send them out the customer
• Creating deposit invoice/final invoice to customers using mid-office system.
• Providing detailed travel information and sending out documents to customers

• Planning and development
• Translate/update of products on Japanspecialist website provided by operation center
• Translate/update of destinations and other content for website provided by operation center or marketing
• Cooperation with marketing:
• Production of flyers and other printed sales material
• SoME content and updates
• Organising Live streaming with local partners
• Participation in travel fairs and other promotional events
• Involvement in other local marketing activities
• Provide production inputs for local package tours (FIT or Guided tours) to the operation team
• Self-learning of new destinations
• Preparation and presentation of statistics
• Participating in workshops and inspection tours

• Internal
• Sharing destination knowledge
• Sharing sales techniques
• Fill out internal sales reports accurately and in timely manner
• Revenue
• Monitoring sales, profit and hit-rate
• Follow up with improvements to increase profit
• Others
• Representing the company at dinners/lunches, on study tours, meet & greet etc.
• Participating in projects
• Ad hoc assignments
• Cooperation with local authorities, local tourist-boards, and others

To Succeed in the Role, You Should Have:     

Knowledge/Skills

• Experience in sales, questioning and screening with focus on the right customer and profit/hit-rate
• Team-player, customer sharing and lifting the sales for the whole team
• Strong technical skills in Microsoft Office
• Deep understanding of punctuality and reply speed
• Fluent in Danish is an asset
• Fluent English a must
• Effective communication skills on a business level in Japanese language to maintain formal language and use appropriate business etiquette
• Skills in booking systems
• General GDS skills (preferred Amadeus)
• Experience in working with Amadeus
• Experience and understanding of invoicing
• Must have thorough knowledge of the various destinations that we sell (Japan and combo)

Experience

• Minimum of 3 years in the travel industry in sales in B2C market

We Are Looking for a Person With:

• Proactive and self-driven
• Owning the responsibility and taking control
• Team player with focus on “our customer”
• Good understanding of cultural differences between various teams, being able to work in a multi-cultural environment
• Good overview but still focusing on the details
• Structured and good at planning ahead
• Flexible and open to changes
• Practical problem solver
• Working well under pressure

What We Offer:

• Service leave days according to seniority
• Different training and self-development activities
• Career development opportunity within the Group