Value Realization Specialist (Onboarding Specialist)

Mercell is the largest public tendering and bidding platform for European buyers and suppliers, dedicated to enhancing connectivity between public buyers and suppliers. We make tenders compliant and easy, while enabling equal opportunity for all suppliers to the public sector.

At Mercell, we're on a mission to revolutionise public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Working at Mercell 

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Your Mission 

You will be part of the Customer Office and in the Value Delivery Team, responsible for everything around customer onboarding in Norway. In total we are a team of ten colleagues, placed in Denmark, Sweden, Norway and Netherland. We belong to the bigger Customer Office where you will collaborate with 30 colleagues located around Europe. 

The Value Realization (VRS) Role will work with customers primarily in the public sector, doing implementation, onboarding and as a part of larger migration projects.

We see the following qualities as important to thrive and evolve in this role:

• Collaborative spirit Positive attitude

• Able to work with projects with a tight timeline.

• Problem solving mindset and strong on processes.

• Understand customer context.

• Comfortable in talking to larger groups of people.

• Adaptable to changes.

Core Responsibilities

• Implementing new Customers from initial contact to go live.

• Training Existing Customers in Mercell Tender Platforms.

• Project planning on Migration projects.

• Relationship Management.

Required Qualifications

• Experience in project management

• Strong interpersonal and communication skills to build and maintain partnerships.

• Fluent in Danish

• Fluent in English

Preferred Qualifications 

• Experience in customer handling

• Knowledge of public procurement processes

• Strong Communication Skills

• A clear customer focus

Start date: As soon as possible
Duration: Full time
Workplace type: Hybrid remote
Location: Denmark, Copenhagen or Odense
Application Deadline: 14.06.2024. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them

What we offer: 

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application!

If you have questions for this position, we are happy to chat with you. Please reach out to Klavs Lange, Head of Customer Value Delivery
Email: [email protected]

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.