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2200 INTERNATIONAL FIELD SERVICE ENGINEER

Luminex is seeking dedicated and talented individuals with a proactive and positive ‘can-do’ attitude to join our team. If changing the diagnostic landscape and revolutionizing patient care sounds like something you would like to be a part of, we invite you to apply today! Together, we can help healthcare providers improve patient outcomes, make a differencein fighting the COVID-19 outbreak, and tackle the world’s most pressing health issues. You can learn more about our values, mission, and vision by visiting our website.

JOB SUMMARY

The Field Service Engineer is responsible for meeting daily service repair needs and driving customer satisfaction through service excellence. The position requires the exercising of judgment within defined procedures and practices to determine appropriate action. Compliance of field service technical standards is required. Monitoring of field service policies, procedures, standards, company policies and procedures is mandatory. The position requires international travel, depending on service region within EMEA countries, occasionally overnight stay is necessary. The candidate should reside in Denmark in order to cover the Nordics as territory.

Key Responsibilities and Duties

Field Support of instrumentation with installations, operation, troubleshooting, preventive maintenance and general maintenance of cell analysis products.

Reporting and documenting service activities through a CRM database.

Managing and reporting traveling & company expenses.

Managing territory spare part levels and returns

Attending Basic & Advanced Field Engineer Trainings

Additional Responsibilities and Duties

QUALIFICATIONS

Education

Education Level

Education Details

Pref / Req

And / Or

Associate's Degree

Minimum of Associates degree in Electronics/Mechanical engineering

Required

And

Associate's Degree

Technical Engineering degree: diploma in electronics, mechanics or optics.

Required

Work Experience

Minimum Years of Experience

Experience Details

Pref / Req

And / Or

2+ Years

experience in Field Service or within the in a biomedical support environment.

Required

Specific Licenses and Certifications

Licenses/Certifications

Pref / Req

And / Or

Valid Passport or eligibility required

Required

And

Drivers License

Required

Training and Skills

Preferred Training and Skills

Proficiency

Position requires a high level of proficiency with complex optical/electrical/mechanical and fluidic systems.

High

Must be well versed in operating, trouble-shooting and rectifying problems with complex instrumentation.

High

Experience with Flow Cytometry, biological samples, processing systems, reagents and protocols are desirable.

High

Ability to work with minimal supervision in the field or office.

High

Outstanding interpersonal skills and the ability to maintain a calm and professional demeanor at all times are essential.

High

Strong writing and communication skills are essential.

High

Must be well versed in translating and communicating customer needs to all facets of the organization including Research and Development, Applications Development, Production and Sales.

High

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Physical Demand

Rarely

Occasionally

Frequently

Constantly

Weight

Standing

X

Sitting

X

Lifting

X

60 to 100lbs

Climbing

X

Stooping

X

Kneeling

X

Talking

X

Hearing

X

Possible exposure to Chemicals, Lasers, Excessive Noise, etc.

X

Bending

X

Vision (Color)

X

Working Environment

Working Environment

Rarely

Occasionally

Frequently

Constantly

Hazards

X

Offsite Position

X

Possible exposure to mechanical, biologic and chemical hazards

X

Frequent use of personal computer, copiers, printers, and telephones

X

Travel Requirements

Estimated Amount

Brief Description

75%

Travel both domestic and international will be required at least 75% of the time


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