Account VP, Business Development

Account VP, Business Development

Bioclinica

Denmark

Primary Responsibilities

For assigned clients, serves as client champion and ensures successful delivery of contracted services by:

  • Maintaining thorough knowledge and understanding of client contracts, deliverables, business practices and key performance indicators. This includes maintaining thorough knowledge of all client agreements (e.g., Service Level Agreement, Governance Agreements, Rate Cards)
  • Maintaining thorough knowledge and understanding of imaging operational capabilities, processes and technology
  • Developing, communicating and executing an account management plan; identifying critical success factors for tracking, analysis and reporting
  • Managing client reporting; may include creating, maintaining and submitting client service reports
  • Developing, communicating and monitoring corrective action plans as needed
  • Serving as primary point of contact for operational teams and the client
  • Analyzing performance and recommending opportunities for improvement; providing status reports to senior management
  • Surveying key stakeholders; includes conducting client satisfaction and operational surveys, analyzing responses and making recommendations
  • Continually working with client to build partnership and identify opportunities
  • Identifies opportunities to grow the account in signings, revenue and profitability by:

  • Coordinating timely and comprehensive responses to new business inquiries
  • Providing industry specific information to current and prospective clients to promote understanding of imaging products and services
  • Keeping all teams up to date on recent events, client news, business development opportunities, etc.
  • Assisting in the RFP process
  • Provides operational support to internal teams as the account expert by:

  • Providing timely updates to internal teams
  • Reporting on critical project status, risks, escalations and achievements
  • Addressing problems through risk management and contingency planning, presenting solutions and/or options to Senior Management
  • Secondary Responsibilities

    Maintains Quality Service and Departmental Standards by

  • Reading, understanding and adhering to organizational Standard Operating Procedures (“SOP”)
  • Establishing and enforcing departmental standards
  • Reviewing and updating company SOPs related to account management
  • Contributes to team effort by

  • Exploring new opportunities to add value to organization and departmental processes
  • Helping others to accomplish results
  • Performing other duties as assigned and deemed necessary
  • Maintains Technical Knowledge by

  • Attending and participating in applicable company sponsored training
  • Qualifications:

    Education:

  • Bachelor’s degree in a health-related field or management; advanced degree preferred
  • Client Relationship Management training preferred
  • Experience:

  • 8+ years clinical research experience with a minimum of 3 years in a client relationship, management or project management role (Comparable combination of education and experience may be considered)
  • Experience in multinational business operations preferred
  • Progressive management responsibility with strong negotiation and influencing skills
  • Working knowledge of GCP, ICH guidelines and FDA regulations
  • Thorough knowledge of medical and pharmaceutical industry, terminology and practices
  • Additional skill set:

  • Ability to work independently or in team setting; ability to adjust to changing priorities
  • Strong presentation and negotiating skills
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to project and maintain a professional and positive attitude

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