After Sales Agent

Do you have the abilities to work proactively in a rapidly developing industry and a strong will to succeed?

We are looking for a new colleague to our growing business who is professional and prepared to service our customers in a way that strongly reflects Dynaudio’s core values:

Customer orientation, Craftmanship, Accountability, Proactivity, Efficiency, Cooperation.

 

The person we are looking for must have a strong background within the audio market, loudspeakers or acoustics and a passion for servicing customers. Our new colleague will be a significant member of a successful, entrepreneur-oriented business with great potential.

 

You will be reporting to the head of Sales Management and Customer Care.

 

About the department.

Customer Care is part of our commercial organisation, and working closely together with Quality Assurance and Sales, we are responsible for:

  • Customers’ enquiries about our products
  • Service partners’ enablement, management and motivation
  • Dealing, managing and forecasting of spare parts
  • Customers complaints and input them into future product roadmap or feedback to QA department for resolution

 

We’re a team of 3 dedicated colleagues who manage the standardization of customer care strategy and procedures.

About the job.

As our new After Sales Engineer, you will play a key role in ensuring we provide the best possible customer service to our distributors, dealers and customers, as well as support to our service centers.

Furthermore, you are

  • Responsible for handling our return material agreement (RMA) and products that are dead on arrival (DOA)
  • Handling tickets in Zendesk system, including resolution of issues
  • Supervising and coordinating the team responsible for spare parts by establishing performance indicators, objectives and priorities, keeps track of parts sent and returned from repair
  • Analyzing and ensuring the fulfilment of the demands from Regional Offices
  • Developing and maintaining relationship with Service Centers Globally
  • Collaborating with Product and QA teams to optimize existing RMA & DOA processes

 

About you.

You probably hold at least a Bachelor’s degree from a technical field like engineering or similar.

You have experience working in Customer Care from the audio business, with a proven track record of delivering good results. You possess good business acumen, and you strive to deliver best-in-class customer support and service.

The ideal candidate is also up-to-date on the latest trends and knows the market of luxury loudspeakers.

Your personality is characterized by confident communication with the ability to influence customers. You have a high sense of responsibility and at the same time demonstrate enthusiasm to achieve positive results. You are proactive, self-motivated with an entrepreneurial spark, and you possess analytical skills.

Your work approach is result oriented, persistent and you are able to thrive in a fast paced, and challenging, yet supportive environment.

English is our main company language, and we expect you to have full professional proficiency in Danish as well.

About what we offer.

An exciting and challenging job in an international company with good professional and personal development opportunities, and where you influence the company´s further development.

The salary is negotiated individually at a level that corresponds to the position requirements and your qualifications. We look forward to receiving your application and CV. We will close the process once we have found the right candidate.

If you have any questions, please contact Director, Customer Care, Jason Liu via jasli@dynaudio.com or   +45 61 63 12 12.

The company

Dynaudio is one of the world\\\'s largest speaker manufacturers. Founded in 1977 in Skanderborg, Denmark, we have more than 40 years of experience in producing high-end speakers.

Today, Dynaudio exports to 80 countries around the world and has received awards everywhere for the products. Dynaudio today has approx. 250 employees. Development and production take place in Skanderborg, where Dynaudio, in collaboration with VW, also develops sound systems. Dynaudio has extreme quality requirements and is highly certified, see also - www.dynaudio.com.

Late in 2014, Goertek Inc., China, acquired the majority shares of Dynaudio. Goertek Inc. is world leader in the development and manufacturing of 3D glasses and Bluetooth equipment. Furthermore, they are the absolute top producer of microphones, flat screens and micro loudspeakers/transducers.

 


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