Analyst Client Service

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Do you want to be part of moving healthcare further at IQVIA Nordics? Come and join our team in Copenhagen, Denmark. We are looking for a full-time employment as an Analyst in the Client Service team .

Analyst, Client Service

The Client Service team is the first main contact for our clients who are using our sales data deliveries and we are helping them with queries, support and trainings on current deliveries.

In this role you will provide day to day guidance and support to our clients. You will have to learn some technical skills necessary to answer client queries and in order to maintain logs. You will also have to ensure accurate and timely communication of support issues to relevant departments within the support cycle.

Key areas of responsibilities

  • First contact for clients regarding support on current and new deliveries.
  • Research, analysis, and report creation in order to respond to client requests and inquiries
  • First line data investigation
  • Hold customized client trainings in current front-end tools
  • Report internally on projects, actions, follow up and opportunities
  • Skills and competences

  • Technical skills, Microsoft office package, experience to work in different kind of BI tools and Excel
  • Analytical skills
  • Fluent Danish and English language skills are mandatory
  • Good social skills, experience to communicate with clients over the phone, in emails and in meetings. Also, to be comfortable to hold trainings in our BI tools and data.
  • As a great advantage, we see:

  • Knowledge to work with Power BI solutions.
  • Knowledge about Healthcare and the Pharma industry
  • A great team spirit and a high client focus
  • We are looking forward to receiving your application! Come and join our great team and move healthcare further!

    #LI-SABINESTERCKX

    Skriv i din ansøgning, at du fandt jobbet på ofir.dk


    Analyst Client Service

    Do you want to be part of moving healthcare further at IQVIA Nordics? Come and join our team in Copenhagen, Denmark. We are looking for a full-time employment as an Analyst in the Client Service team .

    Analyst, Client Service

    The Client Service team is the first main contact for our clients who are using our sales data deliveries and we are helping them with queries, support and trainings on current deliveries.

    In this role you will provide day to day guidance and support to our clients. You will have to learn some technical skills necessary to answer client queries and in order to maintain logs. You will also have to ensure accurate and timely communication of support issues to relevant departments within the support cycle.

    Key areas of responsibilities

  • First contact for clients regarding support on current and new deliveries.
  • Research, analysis, and report creation in order to respond to client requests and inquiries
  • First line data investigation
  • Hold customized client trainings in current front-end tools
  • Report internally on projects, actions, follow up and opportunities
  • Skills and competences

  • Technical skills, Microsoft office package, experience to work in different kind of BI tools and Excel
  • Analytical skills
  • Fluent Danish and English language skills are mandatory
  • Good social skills, experience to communicate with clients over the phone, in emails and in meetings. Also, to be comfortable to hold trainings in our BI tools and data.
  • As a great advantage, we see:

  • Knowledge to work with Power BI solutions.
  • Knowledge about Healthcare and the Pharma industry
  • A great team spirit and a high client focus
  • We are looking forward to receiving your application! Come and join our great team and move healthcare further!

    #LI-SABINESTERCKX

    Skriv i din ansøgning, at du fandt jobbet på ofir.dk


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