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AppDynamics Customer Success Engineer - UKI & Nordics

Customer Success Engineer - UKI & Nordics

Are you passionate about Customer success?!

Can you craft and build long standing business relationships?

About Us:

AppDynamics Cisco is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our outstanding AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences.

Our inclusive culture promotes a creative, innovative, and collaborative environment that helps drive our globalization strategy

About the role:

As a Customer Success Engineer, you will deliver world class post-sales technical leadership to our client base working directly with customers as dedicated specialist on Application Performance Management as a practice and AppDynamics.

You will be delivering value by driving adoption of our App iQ platform across the client’s infrastructure.

Finally, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences to ultimately improve our business and our customers’ success.

What we're looking for in you:

  • Extensive technical IT experience in a strategic, decision making capacity.
  • Experience deploying Enterprise Software Solutions.
  • Good understanding and experience of common web application architecture frameworks, distribution mechanisms and messaging components based on Java and .NET
  • Experience and competence working with Unix, Linux and Windows operating systems including shell scripting
  • Excellent communication, written and presentation skills
  • Passionate about programming
  • Ability to work with multiple clients concurrently
  • Key responsibilities;

  • Actively drive value realisation of AppDynamics Software
  • Increase operational use of AppDynamics across customer environments
  • Mentor AppDynamics practices
  • Identify training gaps and opportunities for expansion and enhancement
  • Drive a Strong Enablement Program
  • Skills:
  • Customer-facing experiences such as a pre-sales or consultancy or experience in APM
  • Knowledge of storage area networks and virtualization technologies
  • Knowledge of AWS, Azure and/or other cloud technologies
  • Knowledge of basic networking components and concepts
  • Experience with web servers and common relational databases used in today’s application architectures and an ability to understand SQL.
  • Proficiency in Danish or Swedish language is ideal
  • What we can offer you!

    We are passionate about personal development. That is why we sponsor Udemy classes, instructor-led training, certifications, etc. anything which helps improve the potential of our team members. Moreover, we offer competitive pay as well as great benefits package that includes private health care, participation in Cisco Employee Stock Purchase Program, generous time-off policy and much more.

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    Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
    Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.


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