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Application Support Specialist with analytical chemistry expertise

Join us in an exciting new role where you can combine your scientific skills and close interaction with our customers!

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

You will join the Sciex Application Support Specialist Team, which provide the technical skills, knowledge and experience necessary to support our customer base and aid our expansion.

The position can either be based in Sweden or in Denmark

Role features and responsibilities:

Your role is focused on providing mass spectrometry application support to our Nordic customers and colleagues in the small molecule community such as pharma, food & environmental, clinical research and many others. The role is primarily field based but would involve extensive interaction with our EMEAI Application Support, Service and Sales teams.

Key responsibilities include:

  • Provide pre-sales mass spectrometry application support and knowledge to Sales through customer visits, product demonstrations, seminars/lectures/workshops and sample analysis. 
  • Deliver post-sales application support, inhouse and onsite training, visiting customers and remote support in a timely and professional manner with the aim of increasing customer satisfaction. This includes preparation & delivery of efficient and successful user meetings as well as customer training and follow-up support to customers.
  • Acquire and maintain practical and technical knowledge for the efficient application support of customers, Sales and Service. Keep updated on the scientific community including attendance at regional and international conferences.
  • Gather, analyze and deliver information from the field to local and European Sales & Marketing on competitive activity, market conditions and product opportunities to allow the company to develop strategies and products appropriate to the market and to make full use of market opportunities. Work on generation and delivery of new marketing content.
  • Liaise with local, European and global network to solve customer problems quickly and efficiently. Provide internal feedback on technical problems.
  • The position requires extensive travel across the Nordic region to drive customer engagement, provide onsite support, training, troubleshooting and technical expertise. There would also be international travel to our UK and German lab facilities.

    Education and experience

  • Either PhD in chemistry/life sciences, or degree and equivalent industrial experience.
  • Proven track record in analytical chemistry: chromatographic and mass spectrometry method development and troubleshooting, ideally focused on small molecule applications.
  • General awareness of HPLC-MS technology and its uses
  • Experience from a similar role or within technical sales, as Analytical Chemist or from Academia would be desirable
  • Organisational skills and the ability to prioritise own workload
  • Excellent communication and presentation skills.
  • Good verbal and written English.
  • Valid driving license
  • Danaher

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

    Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

    Application

    We encourage you to apply before end of business on 11th of April 2021. If you have questions, feel free to contact Hiring Manager Dan Leigh at Daniel.Leigh@sciex.com. We look forward to seeing your application.


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