Associate Customer Success Manager - DACH

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Descripción del puesto:

We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. Do you want to join us?

We are part of an exploding industry where we have conquered the global market and we're now growing our European team. We are looking for an Associate Customer Success Manager to join our DACH team in Copenhagen. Our Team plays a crucial role in (COMPANY NAME)'s commitment to building trust and transparency between consumers and businesses around the world.
As an Associate Customer Success Manager you will be responsible for the retention of our Small & Medium business clients for the DACH region. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is gained from (COMPANY NAME) products.
In your role, you will:
* Increase sustainable proven value for both our Customers and (COMPANY NAME).
* Increase renewal rates and reduce churn.
* Drive optimal engagement and ensure best customer experience through the client life cycle.
* Establish a trusted relationship with all of your customers & ensure their overall satisfaction with (COMPANY NAME) products, which will ensure contract renewal.
* Provide a premium experience for our clients by understanding their business objectives and ensuring that (COMPANY NAME) delivers against them.
* Manage your own portfolio, on average 250 clients/year.
* Successfully upsell (COMPANY NAME) products and discover new revenue opportunities.
We hope that you value these key behaviors, as much as we do:
* Being a team player
* Instilling Trust
* Self Awareness
* Decision Making & Timeliness
We are looking for people with:
* Ideally 1 years of B2B sales or account management experience
* A natural flare for sales - you enjoy hunting for new revenue opportunities
* Experience within Online Marketing, e-commerce or SaaS environments will be strongly preferred
* Demonstrated experience with subscription based, renewal license models
* Ability to build and maintain strong relationships with multiple stakeholders
* Deep passion for making others successful
* Native German written and oral presentation skills. English working proficiency.

We offer:

* On-going career development, training and coaching
* A competitive base salary, lucrative commission structure, company bonus and benefits
* The chance to join a global market leading tech company
* Part of a truly international and diverse environment
* Lots of team and company wide socials and incentives

About (COMPANY NAME)

At (COMPANY NAME), we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.
With vibrant office locations all around the world and over 40 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.
(COMPANY NAME) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: (COMPANY NAME) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at (COMPANY NAME) are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. (COMPANY NAME) will not tolerate discrimination or harassment based on any of these characteristics. (COMPANY NAME) encourages applicants of all ages.
(COMPANY NAME) is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy

Skriv i din ansøgning, at du fandt jobbet på ofir.dk


Associate Customer Success Manager - DACH

Descripción del puesto:

We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. Do you want to join us?

We are part of an exploding industry where we have conquered the global market and we're now growing our European team. We are looking for an Associate Customer Success Manager to join our DACH team in Copenhagen. Our Team plays a crucial role in (COMPANY NAME)'s commitment to building trust and transparency between consumers and businesses around the world.
As an Associate Customer Success Manager you will be responsible for the retention of our Small & Medium business clients for the DACH region. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is gained from (COMPANY NAME) products.
In your role, you will:
* Increase sustainable proven value for both our Customers and (COMPANY NAME).
* Increase renewal rates and reduce churn.
* Drive optimal engagement and ensure best customer experience through the client life cycle.
* Establish a trusted relationship with all of your customers & ensure their overall satisfaction with (COMPANY NAME) products, which will ensure contract renewal.
* Provide a premium experience for our clients by understanding their business objectives and ensuring that (COMPANY NAME) delivers against them.
* Manage your own portfolio, on average 250 clients/year.
* Successfully upsell (COMPANY NAME) products and discover new revenue opportunities.
We hope that you value these key behaviors, as much as we do:
* Being a team player
* Instilling Trust
* Self Awareness
* Decision Making & Timeliness
We are looking for people with:
* Ideally 1 years of B2B sales or account management experience
* A natural flare for sales - you enjoy hunting for new revenue opportunities
* Experience within Online Marketing, e-commerce or SaaS environments will be strongly preferred
* Demonstrated experience with subscription based, renewal license models
* Ability to build and maintain strong relationships with multiple stakeholders
* Deep passion for making others successful
* Native German written and oral presentation skills. English working proficiency.

We offer:

* On-going career development, training and coaching
* A competitive base salary, lucrative commission structure, company bonus and benefits
* The chance to join a global market leading tech company
* Part of a truly international and diverse environment
* Lots of team and company wide socials and incentives

About (COMPANY NAME)

At (COMPANY NAME), we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.
With vibrant office locations all around the world and over 40 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.
(COMPANY NAME) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: (COMPANY NAME) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at (COMPANY NAME) are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. (COMPANY NAME) will not tolerate discrimination or harassment based on any of these characteristics. (COMPANY NAME) encourages applicants of all ages.
(COMPANY NAME) is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy

Skriv i din ansøgning, at du fandt jobbet på ofir.dk


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