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Azure Customer Success Manager

We are looking for a Customer Success Manager to drive successful Azure adoption and orchestration between partners and customers.


Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.


You will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in accounts. This will enable our customers to realize business value from their investment and help make them passionate advocates of Microsoft.


  • Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them
  • Be accountable to drive high usage of Azure within customers by driving the creation and execution of a thorough and action-oriented adoption Plan
  • Leverage deep program management expertise to increase the customer’s usage of existing workloads orchestrating collaboration between partners and customers
  • Proactively identify new workloads and expansion opportunities in each account to drive value both for customers, partners and for Microsoft
  • Build, maintain and leverage strong relationships with Business and IT Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Azure and Microsoft’s behalf


  • 10+ years of experience in functional technical consulting with top consulting firms or business applications vendors, and/or in a pre-sales complex solution engineering capacity for a top business applications vendor - Experience in both consulting and pre-sales is ideal
  • Experience in driving program transformation in enterprises through effective change management and adoption highly preferred
  • Experience in one of the following industries highly preferred – Financial Services, Public Sector, Retail, Manufacturing and Distribution
  • Deep understanding of SaaS/PaaS customer engagement
  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
  • Willingness to travel – up to 40%

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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