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Blockchain Company Coinify Looking for Tech Support Specialist

As a Tech Support Specialist You Will Guide Coinify Customers in the World of Blockchain Payments

We are a company experiencing rapid growth and our customer base is expanding as well. Therefore, we need to gear up our Customer Support team with a new team member who is cheerful and emphatic and guide our Merchants to make the most out of our payment processing platform.

 

What you will be doing

  • Guiding our Merchant customers by providing service information: becoming an expert in all aspects of Coinify payment processing services and knowing how they can be applied in various user cases.
  • Replying to assigned support requests and following up on replies.
  • As you will be one of the first to meet our customers, you will be representing our values in polite and professional manner.
  • Collaborate across departments and occasional help with Ad Hoc tasks.

 

Tech skills you need to work with

  • Basic PHP, MySQL, HTML and CSS

What we value and search for

  • Excellent English proficiency (written and oral)
  • Clear communication skills
  • Very good listening skills – being attentive and patient
  • Ability to use positive language
  • Strong problem solving skills
  • Great organisational skills – ability to keep an overview of incoming tasks and prioritise
  • Skillful in multitasking
  • Strong personal drive and willingness to learn
  • Broader understanding of finance and technology is welcomed
  • Previous experience from customer support and administration is a plus
  • Danish Language skills are plus

 

How to apply

Apply here: https://coinify-aps.breezy.hr/p/8e7f53f0e4ce01-tech-support-specialist

Remember to submit your CV and cover letter in PDF format. Please note that we review applications as they come, so do not hesitate to apply as soon as possible and no later than Monday February 12th, 2018.



Specifications

This is a full-time position located at our Copenhagen office. We welcome all relevant candidates. However, if you can join as a part of virksomhedspraktik or løntilskud, it will be a plus.

 

About Coinify

Coinify is trusted global technology gateway for virtual currencies: 3 years of transaction history, compliant, fast and secure transaction services. Coinify API provides financial institutions, businesses and their consumers with an easy access and use of virtual currencies.

We offer

Professional and agile work environment with strong startup culture ideal for candidates that thrive in a fast pace work environment. Free canteen during the virksomhedspraktik period (afterwards kantineordning), breakfast meetings, company “Townhalls,” fredagsbars and staff parties. Training on the job for all newcomers and investments in further education.


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