Bemærk at denne jobannonce er udløbet!
Ansøgningsfristen for jobannoncen er overskredet, og stillingen kan ikke længere søges. Opslaget vises udelukkende som reference

BSS Application First Line Engineer

Main Job Responsibility:

- Follow up the ITIL process and mainly handle and process with assigned BSS application related Incident, Service Request and Problem tickets
- Necessary communication with ticket requestor, customer care team to clarify, solve the tickets within required SLA
- Has/willing to learn general CRM business process knowledge, like customer information, business order flow and different type of order business
- Identify the possible root cause of the issue and escalate tickets in next level
- Communicate with back-office R&D and analysis incident within
- Documentation and knowledge sharing

General Requirement:

- At least 1 year of basic IT skills including database client connection, SQL skills, Linux skills
- Fluent English speaking, and Chinese speaking is preferred
- Good communication skills
- Familiar with ITIL process, especially Incident, Service Request and Problem management process is preferred
- Previous experience with operating CRM system is preferred
- Domain knowledge in any kind of IT system, CRM/Billing system is a plus
- Academic background in computer discipline, telecom or relevant
- Team work, result driving and willing to learn new knowledge

About Us:
We are an innovative provider of software and IT services to the telecommunications industry. Our BSS and OSS systems serve nearly a billion subscribers globally. Incorporating advanced technologies like Cloud and Big Data, our software enables telecom operators to gain a competitive edge.

Base Location: Skelagervej 9, 9000 Aalborg, Denmark
Vacancy: 3

Send your CV and application to Application Operation Lead: asiainfo@asiainfo.eu


Mere af samme slags?

Angiv din e-mail og få lignende job direkte i indbakken




Når du tilmelder dig accepterer du samtidig vores privativspolitik

329739243Phoenix-2c2120a212018-01-11T17:00:42.173BSS Application First Line EngineerMain Job Responsibility:

- Follow up the ITIL process and mainly handle and process with assigned BSS application related Incident, Service Request and Problem tickets
- Necessary communication with ticket requestor, customer care team to clarify, solve the tickets within required SLA
- Has/willing to learn general CRM business process knowledge, like customer information, business order flow and different type of order business
- Identify the possible root cause of the issue and escalate tickets in next level
- Communicate with back-office R&D and analysis incident within
- Documentation and knowledge sharing

General Requirement:

- At least 1 year of basic IT skills including database client connection, SQL skills, Linux skills
- Fluent English speaking, and Chinese speaking is preferred
- Good communication skills
- Familiar with ITIL process, especially Incident, Service Request and Problem management process is preferred
- Previous experience with operating CRM system is preferred
- Domain knowledge in any kind of IT system, CRM/Billing system is a plus
- Academic background in computer discipline, telecom or relevant
- Team work, result driving and willing to learn new knowledge

About Us:
We are an innovative provider of software and IT services to the telecommunications industry. Our BSS and OSS systems serve nearly a billion subscribers globally. Incorporating advanced technologies like Cloud and Big Data, our software enables telecom operators to gain a competitive edge.

Base Location: Skelagervej 9, 9000 Aalborg, Denmark
Vacancy: 3

Send your CV and application to Application Operation Lead: asiainfo@asiainfo.eu
2018-02-16T00:55:56.413 Main Job Responsibility: - Follow up the ITIL process and mainly handle and process with assigned BSS application related Incident, Service Request and Problem tickets - Necessary communication with ticket requestor, customer care team to clarify, solve the tickets within required SLA - Has willing to learn general CRM business process knowledge, like customer information, business order flow and different type of order business - Identify the possible root cause of the issue and escalate tickets in next level - Communicate with back-office R&D and analysis incident within - Documentation and knowledge sharing General Requirement: - At least 1 year of basic IT skills including database client connection, SQL skills, Linux skills - Fluent English speaking, and Chinese speaking is preferred - Good communication skills - Familiar with ITIL process, especially Incident, Service Request and Problem management process is preferred - Previous experience with operating CRM system is preferred - Domain knowledge in any kind of IT system, CRM Billing system is a plus - Academic background in computer discipline, telecom or relevant - Team work, result driving and willing to learn new knowledge About Us: We are an innovative provider of software and IT services to the telecommunications industry. Our BSS and OSS systems serve nearly a billion subscribers globally. Incorporating advanced technologies like Cloud and Big Data, our software enables telecom operators to gain a competitive edge. Base Location: Skelagervej 9, 9000 Aalborg, Denmark Vacancy: 3 Send your CV and application to Application Operation Lead: asiainfo@asiainfo.eu11Jobnet2c2120a2100000000000IDK_OFIR_02DKDanmark228DKK2018-02-15T00:00:0000110EuropaDanmarkEuropaDanmarkSjælland & øerStorkøbenhavnKøbenhavn3074410ASIAINFO DENMARK ApS11Langelinie Allé 352100København ØDKDanmarkORS/blank.png155.6997300012.59987600
asiainfo@asiainfo.euDKDanmarkDKDanmark
8Fuldtid46Permanent508295JobNet47361761000https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=2c2120a2https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=2c2120a2https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=2c2120a2&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=2c2120a2&page=EmailApplyForm&component=SendApplicationButtonhttps://static-int.matchwork.com/company/logo/DK/ORS/SoMe/IT_Ingenioer_og_energi/IT/4.jpgMed et job indenfor IT får du en spændende hverdag, der byder på mange nye udfordringer. 12008011Dansk3Læse/ tale935544IT-ingeniør1IT20Ingeniør og naturvidenskab352189744asiainfo@asiainfo.euasiainfo@asiainfo.euDKDanmarkDKDanmarkda-DK