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Client Success Manager - German speaker

At Ageras, the best Client Success Managers are genuinely excited to help their clients. They’re patient, empathetic, and passionately communicative. They love to talk. They can put themselves in our clients’ shoes and advocate for them internally when necessary.

As our Client Success Manager, you will be joining a successful Client Success team: passionate professionals, who are supporting our small- and midsize business customers across Europe.

All of our clients request assistance online, and your job is to reach out to clients over phone; interview and investigate their needs and preferences; and ensure a perfect match between your clients’ needs and our partners’ specialization. Specifically, you will:

  • Follow communication “scripts” when handling different topics in bookkeeping, auditing, or law
  • Identify and investigate clients’ needs and clarify their information
  • Write case descriptions of clients’ issues
  • Be dedicated to and support our clients in Denmark
  • Own the client relationship and act as the primary point of contact in our match-making process
  • Resolve client issues by reactively proposing solutions for the benefit of our clients and their success

Requirements

You are:

You empathize easily with people and can build relationships quickly over a phone. You are confident to investigate if you don’t have enough information to describe a client case. As a person, you are the type who wants to go “above-and-beyond” to give clients a spectacular experience and you take pride in supporting them through the customer journey.

You also have:

  • Near-native German language skills and conversational English language skills
  • The ability to maintain the highest integrity and compliance in everything you do
  • Great collaboration skills and a big supporter of internal knowledge sharing
  • And a focused, quality conscious and organized approach to your work

Benefits

At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space creates an inspiring work atmosphere; we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world.

Interested?

Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple 1-page cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks.

If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at +45 31 79 17 15.

About Ageras

At Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 5 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany, the UK.


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