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Communication Manager

Description

Astellas Pharma A/S. is an affiliate of Tokyo-based Astellas Pharma Inc., a top 20 global pharmaceutical research company. Astellas is committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world.

Purpose of the Position:

Stakeholders:Predominantly Nordic stakeholders (internal & external), and EST-C Comms team with EST-C Comms network.

Working in close collaboration, with the Nordic External Affairs & Communication director to create, implement and manage corporate, internal affiliate communications programmes in line with our business strategy that:

  • Raise Astellas’ corporate profile and brand, to predominantly external stakeholders (some activities will be mirrored to internal audiences) via multiple channel approach
  • Champion brand guidelines, providing advice to colleagues and agencies to ensure effective, compliant engagement with their audience’s other functions and brand teams
  • Implement and support a programme of communications activities to externalise our corporate narrative, build our reputation and support the delivery of our corporate strategy with our external stakeholders including amplification of government affairs and patient partnerships activity
  • Support on issues preparation and management activities across our region, providing communications counsel and support to leaders and colleagues as appropriate
  • Input into strategies for effective and compliant interactions with third parties such as industry groups and patient organisations (where appropriate)
  • Core Tasks, Responsibilities and Authority:

    Compliance:

  • Embed Compliance Culture across all Regions of the business ensuring “Integrity in Action” is actively applied in all initiatives.
  • Ensure Communications Function(s) strictly adopt a culture of ethics and compliance: leading by example and appropriately challenging non-compliance.
  • Ensure adherence to Astellas policies relating to Ethics and Compliance standards and interactions with Healthcare Professionals (HCPs), Healthcare Organisations (HCOs) and Patient Organisations (POs).
  • EXTERNAL COMMUNICATIONS:

    To develop robust communications strategies that:

  • Are aligned to our EST-C & Global Communications strategy and Corporate Disclosure guidance and enhance the profile and reputation of the organisation with both internal and external stakeholders
  • Specifically:
  • Drive social media editorial process, with agency input, to manage channel news flow and timely content to reach and engage key stakeholders on our business/ key interests
  • Embed social media governance practices such as channel access/ monitoring/ listening and PV reporting, materials approval/ checks, rapid response process, smart social media use with team/ agency/ content owners/ affiliate communicator network.
  • In close collaboration with Marketing and Brand teams drive Product PR and disease awareness campaigns. Implement programmes generate appropriate media relations and leadership visibility opportunities that support the corporate and / or brand communications objectives
  • Localise, prepare and maintain written materials such as messaging materials, Q&A documents, media backgrounders, corporate factsheets and social media content
  • Project manage cross functional communication initiatives, managing multiple internal and external stakeholders, including third parties, working to tight timelines and ensuring timely delivery that is on budget
  • Support/lead on issues/crisis management counsel as appropriate to key internal stakeholders should an issue occur
  • Develop reactive and proactive communications materials to effectively manage issues before they escalate
  • The individual appointed will be required to support Internal Communications in the following areas:

    INTERNAL COMMUNICATIONS

  • Plan, drive, create & develop Nordic internal communication including relevant channels.
  • Develop and edit stories for internal publications and microsites (myAstellas), managing timelines and legal approval of content
  • Maintains relevant sections of myAstellas, our intranet, to ensure that content is always relevant and up to date, specifically for external communications activities
  • GENERAL

    The appointed individual will:

  • Understand how to plan, drive, manage and juggle multiple programmes and priorities
  • Work cross functionally (and internationally) with key internal stakeholders within our remit, affiliate and region to achieve appropriate approvals of materials and manage issues that may occur with the process autonomously
  • Ensure a consistent and solutions-orientated approach
  • Take ownership in supporting and facilitating communications to ensure local success of PR programmes and internal initiatives rolled out centrally.
  • Benchmark and measure existing and new communications activities implemented and review how these can be improved upon
  • Lead development of agency briefs / proposals and issues documents to support the department’s objectives and outputs
  • Work with appointed external agencies to ensure they deliver on agreed outputs for live projects, on budget and within specified timelines
  • Review and disseminate relevant media coverage daily with relevant internal (and in some instances external) stakeholders
  • Input social media metrics into team reporting/ dashboard
  • Fluent English in writing and speaking
  • Proactively keep informed and up-to-date on the relevant industry codes of compliance and all related updates
  • Represent the Corporate Communications team at external events as needed
  • Other such duties as may be reasonably required by the business
  • Mandatory Compliance requirements:

  • To be aware of Astellas' Group Code of Conduct and associated policies and procedures and other applicable laws, codes and regulations.
  • Clarify and seek guidance as required, and raise any concerns, in a timely manner, with relevant manager which may include reference to the Ethics and Compliance Team and/or Ethics and Compliance Helpdesk.
  • Undertake and comply with relevant mandatory Ethics and Compliance training and updates to maintain personal awareness all training to be undertaken in a timely manner.
  • Be aware of and comply with, the Astellas Way and Astellas Competences, in terms of expected values and behaviors, in addition to Astellas’ HR policies, procedures and guidelines.
  • Interpersonal Relationships:

    Internal

    ·Nordic Affiliate colleagues (eg Marketing, Brand Teams, CMs, Project managers and other functions)

    ·Regional communication teams and colleagues (European)

    ·Government Affairs and Corporate Social Responsibility teams

    External

    ·External suppliers and other third parties, including journalists, contractors, consultants, agencies

    Specific Physical Abilities:

    Willing and able to undertake international and European travel (including overnight stays)

    Specific Environmental Factors:

  • Based in Nordic office in Copenhagen, Denmark.
  • Travel as required by the business.
  • Able to perform under pressure and within tight timelines
  • Able to manage competing demands and manage priorities
  • Able to work cross-funcionally and with strong collaboration skills
  • Professional Profile

    Experience:

  • Proven experience working autonomously in a communications function incl Social Media channels.
  • Track record of leading planning process with excellent organisational and collaboration skills.
  • Pharma sector experience with strong customer focus; in multi-disciplinary, matrix and cross-cultural settings.
  • Proven compliance expertise to understand and comply with industry laws and relevant regulations.
  • Coaching and collaboration skills to interact with all levels of personnel to achieve shared goals.
  • Proven ability to influence, (appropriately) challenge and engage diverse senior stakeholders.
  • Fluent in written and verbal business English
  • Graduate or equivalent professional qualification and/or proven expertise.
  • Competencies:

    Customer Focus:

  • Fosters a culture where everything is done to enhance value to patients.Intentional about meeting/exceeding customer expectations (internal/external).
  • Strategic Orientation:

  • Credible leader: engages colleagues/team to effectively deliver strategic plan and secure the confidence of key stakeholders.
  • Considers broader picture and embeds a ‘best practice’ culture to increase operational performance within a multi-cultural, matrix andglobal organisation
  • Innovation & Change:

  • Acts as ambassador for change; proactively fosters continuous improvement and ideas-generation culture.
  • Secures commitment from peers/colleagues to adopt new work processes, systems, and approaches to embed change.
  • Results Orientation:

  • Demonstrates personal accountability for business performance (unit/function); consistently delivers high performance results addressing risks/obstacles in a constructive manner.
  • Proactively supports team/colleagues to deliver effectively; sets clear expectations, priorities, and objectives utilising resources for optimum performance.
  • Demonstrates integrity, sound judgment and decision-making skills.Addresses non-compliance.
  • IT literate; able to utilise MS Office and virtual collaboration tools, database, compliance systems/applications, online knowledge repositories etc.
  • Communication & Collaboration:

  • Strong collaborative skills: able to work cross-functionally and with virtual teams, to build trust, commitment and engagement. Adjusts approach to secure a positive and respectful outcome.
  • Regularly seeks and provides constructive feedback with due recognition for individual contribution.
  • Ability to deliver management reports and metrics and give ‘formal’ presentations and updates to diverse audience(s) (e.g. compliance, training, corrective actions, qualitative/quantitative updates etc.).
  • Developing & Inspiring:

  • Creates an environment that fosters learning and development with appropriate stretch and ‘risk.’ Provides constructive feedback to utilise strengths and identify development needs.
  • Adopts a coaching approach to develop others and build future leaders with due respect for diversity and inclusion.
  • Working as One Astellas:

  • Acts as an ambassador of ethics and compliance; incorporates cross-cultural perspective when addressing challenging situations.
  • Creates an environment that fosters mutual respect, integrity and value.
  • We are proud to offer an inclusive and respectful working environment that fosters collaboration and ownership. Our aspiration is to bring the best brains together, to provide them with world-leading tools and resources and a unique structure that fosters real agility and entrepreneurial spirit.



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