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Consulting Manager

About the Company

Exerp, is Europe’s leading provider of Enterprise systems for the health & fitness industry. Through our main Software-as-a-Service ERP product, The Exerp Platform, Exerp has been focusing exclusively on solving the specific needs of the large health & fitness operators. Exerp is now used in more than 1,300 clubs and by over 4,000,000 members and we are now operating on 4 continents.

Exerp has had over 25% annual growth rate in the last 4 years and expect to pursue this sustainable growth in the years to come, by expanding our services into the United States - North-America and Australia.
We have been rewarded as the Best IT Company in Denmark by Computerworlds® Top 100, and ranked 1st as Great Place to Work® “Best IT Workplace in Denmark” in 2015, and we are certified as Great Place to work in 2015, 2016 and 2017.
We opened an office in West Palm Beach, Florida late 2016 to establish a base for our North-American activities - already rolled out our first major client in Canada, and managing a solid pipeline among U.S. largest operators. 
In 2017 we opend an office in Sydney to support the Asia-Pacific market where we work with some of the major players.

About the Role:

A Consultant Manager has the main responsibility of managing the consulting team and coordinating daily consulting activities. He is an experienced consultant who is a super user of Exerp, that can configure the system, as requested by the clients and help prepare requirements for new functionalities. Who can identify new opportunities and leads with the consulting team, in order to increase the size of the consulting department and improve the client satisfaction.

Duties and Responsibilities

The following represents a list of essential duties and responsibilities. Other duties may be assigned as required.

Business development and management of the consulting activity

  • Manage the consulting team in Copenhagen. Develop work plans and coordinate daily fieldwork and project team efforts
  • Monitor client expectations and proactively define action plan to improve the client satisfaction
  • Identify new consulting opportunities and leads with existing and new clients
  • Define with the VP consulting the strategy to build an attractive consulting offer.
  • Participate to the industrialization of the consulting activity
  • Contribute to the enrichment of Exerp consulting portfolio
  • Maintaining fruitful relationships with existing customers

Drive the Scoping analysis and the configuration activities during the implementation of new projects

  • Perform requirements analysis with different departments of our clients with the support of Exerp product team and address all gaps via “configuration” rather than “customization”
  • Produce the functional requirement to facilitate the product team activity.
  • Be pro-active to propose solution to the client
  • Help and train the client to configure the solution
  • Build strong and lasting relationships with the clients based on trust

Support our client business as usual activity

  • Provide training to our clients as needed
  • Support our client to optimize the accounting processes and identify the adequate financial reporting
  • Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues
  • Work with the product team and account managers

Competencies, Traits and Experience

To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactorily.

  • Bachelor/MSc in Computer Science, Engineering or Business Administration or superior relevant work experience
  • 7-10 years of strong /professional consulting experience in IT
  • Experience in management and business development
  • Excellent communication skills both written and verbally through all levels of organizations both internally and externally
  • Understanding of technical solutions, business processes and have an analytic and methodic approach in problem solving
  • Strong organizational skills with ability to multi task and prioritize deadlines in a fast-paced environment
  • Ability to travel up to 50% annually


Skills needed:

  • At least 3 years experiences as a consultant manager
  • Negotiations skills and ability to handle pressure to meet deadlines
  • Good understanding of consulting activities and the challenges of the business development
  • Have an analytic and methodical approach in problem solving
  • Ability to work both independently and in a collaborative team environment
  • Pro-active and eager to learn both independently and from experienced colleagues
  • General solid interest in IT solutions and has an excitement about new technologies
  • Enjoys focusing on finding solutions rather than listing problems
  • Enjoys engage and educate people both internally and externally
  • Ability to communicate complex concepts in a clear and synthetic way
  • Ability to put yourself in the position of a client and adapt your instructions accordingly


Other Skills and Abilities:

The following skills would be an advantage but are not required to start in the position:

  • Extensive knowledge or experience of the Health and Fitness industry
  • Experience with billing and collection processes, simple accounting, account receivables and financial reporting
  • Experience with ERP implementation projects or system
  • Experience writing SQL queries
  • Familiarity with databases and datasets for extraction and conversion into useful business information

More About Exerp

Our platform, based on over 10 years of collaboration with some of the largest and most innovative operators, covers most aspects of the operator’s business including billing, point of sales, booking, membership management, inventory, mobile app, business intelligence.

Our head office is located in Copenhagen close to public transportation.

We have amazing and dedicated colleagues, benefits and an international, nice and exciting work place.


Job available: now
Location: Rued Langgaardsvej 8, 2. floor, 2300 Copenhagen S

Reports to: VP Consulting

If you have any questions regarding this jobposting, please contact

Mehdi Benjelloun

Application deadline:
30. April 2018

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