CRM Manager

We’re changing the way people enjoy wine, and consequently disrupting one of the oldest industries on the planet. By harnessing the power of technology and social behavior, we’ve created the world’s largest - and smartest - wine community and marketplace. Over the next ten years, the global market for online wine sales is expected to grow significantly and Vivino will be at the forefront of this growth. Now is the time to join a fast-paced and growing team.

Based in Copenhagen, Denmark and reporting to the CRM Regional Manager, EMEA and APAC, the CRM Manager is responsible for deploying emails and push notifications and will help the company drive revenue via B2C CRM communication globally, primarily in EMEA. We are looking for someone who is skilled in HTML/CSS and is excited at the opportunity of improving their SQL, liquid templating, and CRM integration skills. We need a dynamic and passionate self-starter.

RESPONSIBILITIES

  • Build emails via WYSIWYG and HTML/CSS
  • Test and schedule emails, both automated and one-off emails
  • Ensure messages are mobile-friendly
  • Pull insights via Looker (Tableau competitor), and Excel
  • Work with multiple teams globally (especially in Europe)
  • Work with the eCommerce team to drive revenue on a daily basis
  • Support the CRM team on the ideation and implementation of emails, including lifecycle emails, trigger-based emails, and revenue-driving emails
  • Troubleshoot technical issues related to HTML templates, list segmentation and other aspects of email execution, as required

QUALIFICATIONS & SKILLS

  • A few years of experience in CRM/email marketing
  • Solid handle on HTML/CSS and aptitude to learn Jinja and SQL
  • Previous use of ESPs, CRMs and other email tools like Litmus is a plus
  • Resourceful and willing to dive in and find answers to questions that may not yet be documented
  • Strong time-management skills
  • Strong analytical and problem-solving skills
  • Pristine attention to detail
  • Strong communication skills
  • Interest in wine & the wine industry is a plus but not required

ABOUT VIVINO

TRUSTED BY MILLIONS TO DISCOVER AND BUY THE RIGHT WINE EVERY TIME

Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions of wine lovers. Vivino’s unique wine shopping experience leverages community data to suggest personalized wine recommendations for each individual user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and Apple devices.

We are a fast paced, growing team with offices in San Francisco, California and Copenhagen, Denmark. We also have teams around the world in: the UK, Netherlands, Italy, Spain, Germany, France, Ireland and Hong Kong.

Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity, but as an offering of a cultural experience that was once out of reach for many, but is now open to everyone.

VIVINO'S FIVE CORE VALUES ARE:

  • Always Strive for Better
  • Work Together
  • Earn and Offer Trust
  • Be Approachable
  • Lead with Data

VIVINO OFFERS EMPLOYEES OF OUR COPENHAGEN TEAM:

  • Awesome work culture with few formal procedures and limits
  • A diverse team of many nationalities
  • Possibility to visit our San Francisco office
  • Friday wine bar with free wine
  • Lunch catering
  • Pension plan
  • Health insurance
  • Discounts on wine purchases

We also learn about and explore the wonderful world of wine together on a regular basis through tastings and events. A passion for and interest in wine is helpful, but not required.

COMMITMENT TO DIVERSITY AND INCLUSION

Vivino is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status or any other characteristic protected by law.

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