Whistleblower Partners is looking for a service-minded and ambitious Customer Community Manager to build a global organisation providing excellent customer service.
Whistleblower Partners is a leading service provider of compliant whistleblower solutions to companies and organizations in Europe.
With our services we support whistleblowers to come forward in an anonymous and secure manner while supporting our companies in case handling and taking the right preventative initiatives.
We are headquartered in central Copenhagen (Denmark) and are a virtual organization working out of multiple locations in Europe, including Germany, France, Finland and Sweden.
What will you be doing?
You will be mainly responsible for:
Developing and managing a community for our customers using Whistleblower Partners’ solutions
Ensuring high performance global customer service
Establishing a customer engagement platform to increase customer loyalty and build long-term customer relations through relevant and valuable content
Coordinating the services provided by our customer service assistants in our different locations
Ensuring a scalable customer service organisation in line with the company’s scale up strategy
Being in charge of customer onboarding and daily support and screening processes
Providing our clients with great experience and service, efficiently identifying and addressing their needs
Who are you?
We are looking for a candidate with excellent English communication skills (both verbal and written) and a customer-oriented mentality, who is willing to use their problem-solving approach to provide our clients with excellent customer service.
Additionally, you possess great relationship-building skills and are familiar with being in direct contact with customers and colleagues from different countries.
You have experience working with customer service platforms and measuring customer satisfaction and ideally also some experience with managing a customer service team.
Finally, you are eager to take charge of different tasks with the objective to deliver great results on time and to work in a fast-growing business environment.
What we offer:
For the right candidate this position is a unique opportunity to establish a scalable and global customer service and customer community function in a start-up company moving into new markets.
You will be part of a global team with ambitious colleagues in multiple locations all over Europe and have the opportunity to grow your skills over time.
We offer a flexible work environment where you can either work from our office in central Copenhagen or from home when needed.
Last but not least, a dynamic and enthusiastic team which values professional growth and a healthy work/life balance.
Application Process:
Apply by sending your cover letter and CV in English.
Interviews will be held online and on an ongoing basis, so if you are interested in this job position, we encourage you to submit your application as quickly as possible.
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