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Customer Experience Assistant- German speaking

Nordgreen Copenhagen Part-time Student

Salary Competitive

Are you German speaking and passionate about delivering amazing shopping experience? Then look no further, the most exciting job is right here!
We are Nordgreen and would love to welcome you as our new colleague in our beautiful Copenhagen office!

Note: Position is based in Copenhagen and can not be executed remotely.

About Us:
Nordgreen is a Danish watch company that blends Scandinavian minimalism with fine craftsmanship of a Danish designer legend who has previously worked with Bang&Olufsen and other major design brands. Our mission is to make Danish design watches accessible to everyone, while supporting good causes along the way!

The Open Position:
Customer Experience Assistant- German speaking
We are looking for an ambitious & fast-learning person to join our German team to develop, improve, explore shopping experience.
In this role, you will be working to help us expand the German market. You will be responsible for customer experience in DACH market. The key task will be delivering localized service and marketing strategy as well as building strong relationship with our customers. In order to achieve this goal, we are looking for someone who speaks perfectly fluent German & English. In addition, we are looking for someone who can start as soon as possible for 25 hours per week.

You will be working closely with Head of Customer Experience and General Manager Europe.

Besides being a vital part in the communication with customers, you will also work with various tools for customer success, sales and performance tracking, as well as data analysis and reporting.

Customer Experience is an important fundament of the brand and the company, so you must like the role!

Main Responsibilities:

  • Handling customers' inquiries received via different platforms, assisting with up-selling products through Nordgreen's live communication tool;
  • Working closely with our head of CX to enhance our operations, and work on the suggestions of how can we improve our customer journey;
  • Handling, gathering, and properly collecting product and process feedback & Manage reviews on various 3rd party platforms;
  • Constantly iterate on processes and contribute to our growth by creating new business development projects within our customer journey;
  • Providing continuous feedback/reporting in product development, logistics, and sales to respond to our customer needs;
  • Working on increasing the retention and loyalty of our customers to ultimately increase customer satisfaction.
  • FAQ and website content translation and ad hoc tasks given by relevant managers

The Candidate:

  • Ambitious, result-oriented, fast learner, data driven
  • Good listener, communicates in a kind yet professional manner
  • Full business proficiency in English and German
  • Proficiency in Excel & Google sheet is an advantage
  • Experience in Google Analytics, Shopify, Zendesk, Gorgias and/or aftership is an advantage
  • Fluency in French is an advantage

Perks & Benefits:

  • Work in a vibrant start-up environment with great learning opportunities! You will get to understand the full spectrum of Influencer Marketing – researching, recruiting, link building, performance tracking, sales tracking, reporting.
  • You will be working closely with the Head of Customer Experience, General Manager Europe and the E-Commerce Director, ensuring that you will gain relevant and hands-on experience.

Office Perks:

  • Central Copenhagen office: We are located in a loft style office on Amager.
  • We have our own professional chef that prepares an amazing lunch every day.
  • Friday Bar & Friday breakfast with your fun and social colleagues.
  • International environment with over 14 nationalities.

If this sounds like you, please send a CV in English. The first interview will be held via video call.

We are excited to hear from you!

For more information or questions please contact us at noriko.kusaka@nordgreen.com

Perks and benefits
This job comes with several perks and benefits

Free coffee / tea
Get your caffeine fix to get you started and keep you going.

Near public transit
Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings and games; hang out with your colleagues.

Free office snacks
Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Friday is something special, let's enjoy a beer together.

Skill development
We want to take you from good to great.

Skriv i din ansøgning, at du fandt jobbet på ofir.dk


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Customer Experience Assistant- German speaking

Nordgreen Copenhagen Part-time Student

Salary Competitive

Are you German speaking and passionate about delivering amazing shopping experience? Then look no further, the most exciting job is right here!
We are Nordgreen and would love to welcome you as our new colleague in our beautiful Copenhagen office!

Note: Position is based in Copenhagen and can not be executed remotely.

About Us:
Nordgreen is a Danish watch company that blends Scandinavian minimalism with fine craftsmanship of a Danish designer legend who has previously worked with Bang&Olufsen and other major design brands. Our mission is to make Danish design watches accessible to everyone, while supporting good causes along the way!

The Open Position:
Customer Experience Assistant- German speaking
We are looking for an ambitious & fast-learning person to join our German team to develop, improve, explore shopping experience.
In this role, you will be working to help us expand the German market. You will be responsible for customer experience in DACH market. The key task will be delivering localized service and marketing strategy as well as building strong relationship with our customers. In order to achieve this goal, we are looking for someone who speaks perfectly fluent German & English. In addition, we are looking for someone who can start as soon as possible for 25 hours per week.

You will be working closely with Head of Customer Experience and General Manager Europe.

Besides being a vital part in the communication with customers, you will also work with various tools for customer success, sales and performance tracking, as well as data analysis and reporting.

Customer Experience is an important fundament of the brand and the company, so you must like the role!

Main Responsibilities:

  • Handling customers' inquiries received via different platforms, assisting with up-selling products through Nordgreen's live communication tool;
  • Working closely with our head of CX to enhance our operations, and work on the suggestions of how can we improve our customer journey;
  • Handling, gathering, and properly collecting product and process feedback & Manage reviews on various 3rd party platforms;
  • Constantly iterate on processes and contribute to our growth by creating new business development projects within our customer journey;
  • Providing continuous feedback/reporting in product development, logistics, and sales to respond to our customer needs;
  • Working on increasing the retention and loyalty of our customers to ultimately increase customer satisfaction.
  • FAQ and website content translation and ad hoc tasks given by relevant managers

The Candidate:

  • Ambitious, result-oriented, fast learner, data driven
  • Good listener, communicates in a kind yet professional manner
  • Full business proficiency in English and German
  • Proficiency in Excel & Google sheet is an advantage
  • Experience in Google Analytics, Shopify, Zendesk, Gorgias and/or aftership is an advantage
  • Fluency in French is an advantage

Perks & Benefits:

  • Work in a vibrant start-up environment with great learning opportunities! You will get to understand the full spectrum of Influencer Marketing – researching, recruiting, link building, performance tracking, sales tracking, reporting.
  • You will be working closely with the Head of Customer Experience, General Manager Europe and the E-Commerce Director, ensuring that you will gain relevant and hands-on experience.

Office Perks:

  • Central Copenhagen office: We are located in a loft style office on Amager.
  • We have our own professional chef that prepares an amazing lunch every day.
  • Friday Bar & Friday breakfast with your fun and social colleagues.
  • International environment with over 14 nationalities.

If this sounds like you, please send a CV in English. The first interview will be held via video call.

We are excited to hear from you!

For more information or questions please contact us at noriko.kusaka@nordgreen.com

Perks and benefits
This job comes with several perks and benefits

Free coffee / tea
Get your caffeine fix to get you started and keep you going.

Near public transit
Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings and games; hang out with your colleagues.

Free office snacks
Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Friday is something special, let's enjoy a beer together.

Skill development
We want to take you from good to great.

Skriv i din ansøgning, at du fandt jobbet på ofir.dk


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Modtag jobannoncer der minder om dette job i din indbakke.




Når du tilmelder dig accepterer du samtidig vores privatlivspolitik. Du kan altid trække dit samtykke tilbage.

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