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Customer Service Agent

Bambora is a rapidly expanding organization and leader in the Payments Industry. We are currently looking for a Customer Service Agent to join our Customer Support team in Odense consisting of sixteen Agents today. Our Customer Support function consists of four teams based in Sweden, Denmark, Norway and Finland.

You will provide our customers with top class support, via telephone and email, within technical challenges and also guide them in financial solutions. At Bambora we are eager innovators, so you must be flexible and open-minded, but never let it be to the expense of details! The Customer Support team is one of the main contacts for our customers, so you must have superior communication skills and a burning desire to help people. Of course, delivering excellent Customer Service is your passion!

As a Bambora Customer Service Agent, every day there is a wide variety of questions presented to you! Answering these, demands that you draw on your superior listening skills to ensure you are able to identify the customer’s needs and solve each case without the need to forward it on. It is important that you have a solution-oriented mind-set and can see the bigger picture in the customer’s needs.

Your main tasks will be:
· Find solutions on technical issues
· Assist with new settings for the terminals
· Guide customers through installations and functions
· Troubleshooting

We are looking for a self-starter whose key capabilities include:
· Incredibly service minded with a great interest and understanding in technology
· A team player; adept at working with multiple people at any given time
· Truly flexible: able to shift tasks and priorities in a big way at the drop of a hat
· Creative and process-driven: you're constantly looking for ways to make things work more efficiently
· An excellent communicator, both verbal and written, with a seamless blend of professionalism and friendliness

Qualifications required:
· Proven work experience where your superb service skills are demonstrated
· Fluent speaker in Danish with great understanding in English

· Knowledge in other Nordic languages
· Technical oriented studies
· University studies in Communications
· Previous experience in a Customer Service role

The first 4 weeks of employment will be an introduction and learning period where you, together with a mentor, will learn the ropes so you feel confident and secure in your role and can provide fantastic service to our customers.
The position is temporary employment on full time during the time period 1 April - 31 Dec 2021, with the possibility of prolongation. Please send us your job application and CV as soon as possible, as we are reviewing all applications consecutively.
Can’t wait to hear more about your passions and skills!

Bambora is a global payments company that is dedicated to making payments easier, both for businesses and consumers. Founded in 2015, Bambora has challenged the payment industry by offering merchants everything they need to accept payment, either in-store or online, in one package with transparent pricing.

Today, Bambora helps over 125 000 merchants in 65 different countries accept payments, and 3 000 new merchants join every month. Bambora handles transactions worth 55 billion euros annually, and since 2017, Bambora is part of Ingenico Group, one of the world’s largest payment companies. Since November 2020, Bambora and Ingenico Group is part of Worldline – the #1 payment company in Europe.


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