Customer service agent

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About Worldline Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com


As a Worldline Customer Service Agent, every day there is a wide variety of questions presented to you! Answering these, demands that you draw on your superior listening skills to ensure you are able to identify the customer’s needs and solve each case without the need to forward it on. It is important that you have a solution-oriented mind-set and can see the bigger picture in the customer’s needs.

Your day-to-day responsibilities include:
· Find solutions on technical issues
· Assist with new settings for the terminals
· Guide customers through installations and functions
· Troubleshooting

Signs of success:
· Incredibly service minded with a great interest and understanding in technology
· A team player; adept at working with multiple people at any given time
· Truly flexible: able to shift tasks and priorities in a big way at the drop of a hat
· Creative and process-driven: you're constantly looking for ways to make things work more efficiently
· An excellent communicator, both verbal and written, with a seamless blend of professionalism and friendliness

Skills can't do without:
· Proven work experience where your superb service skills are demonstrated
· Fluent speaker in Danish with great understanding in English

Skills we’d like:
· Knowledge in other Nordic languages
· Technical oriented studies
· University studies in Communications
· Previous experience in a Customer Service role

More reasons to join us:

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

Skriv i din ansøgning, at du fandt jobbet på ofir.dk


Customer service agent

About Worldline Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com


As a Worldline Customer Service Agent, every day there is a wide variety of questions presented to you! Answering these, demands that you draw on your superior listening skills to ensure you are able to identify the customer’s needs and solve each case without the need to forward it on. It is important that you have a solution-oriented mind-set and can see the bigger picture in the customer’s needs.

Your day-to-day responsibilities include:
· Find solutions on technical issues
· Assist with new settings for the terminals
· Guide customers through installations and functions
· Troubleshooting

Signs of success:
· Incredibly service minded with a great interest and understanding in technology
· A team player; adept at working with multiple people at any given time
· Truly flexible: able to shift tasks and priorities in a big way at the drop of a hat
· Creative and process-driven: you're constantly looking for ways to make things work more efficiently
· An excellent communicator, both verbal and written, with a seamless blend of professionalism and friendliness

Skills can't do without:
· Proven work experience where your superb service skills are demonstrated
· Fluent speaker in Danish with great understanding in English

Skills we’d like:
· Knowledge in other Nordic languages
· Technical oriented studies
· University studies in Communications
· Previous experience in a Customer Service role

More reasons to join us:

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

Skriv i din ansøgning, at du fandt jobbet på ofir.dk


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