Customer Service Agent Danish - Business to Consumer Amsterdam

Cygnific Sales & Service Centre
Cygnific started out as a modest reservations department, but thanks to our vision on continuous improvement we have become one of the world’s best performing customer experience providers. We are proud of the international character of our organisation, housing more than 900 employees from over 35 countries, providing service in 14 different languages. Want to get to know some new colleagues or improve your language skills? Not a problem! With flexible seating at all departments, you can choose who to sit with each day. Or you can meet up with your colleagues during lunch breaks, while enjoying fresh meals and delicious sandwiches in our cafeteria. Do you have a question for another department? Providing the best service to our customers is a joint effort, so you can always walk over and learn from the expertise of your colleagues. Ready to pick up a new challenge? At Cygnific, there are plenty opportunities to widen your knowledge and keep growing. Are you ready to join the Cygnific family? 

Your work at ‘Business to Consumer’ (B2C)
As a Customer Service Agent in our B2C department you answer travel related questions from our customers mainly by phone, but also per email. You suggest opportunities, make the travel reservations or help them to solve their own specific problem while visiting the website. You look for improvements in the process and take further action if needed.

Your tasks

Customer Services

As an engaged representative for KLM and partners you answer questions coming in through various communication channels like phone, email and chat. Main focus will be answering phone calls to provide and search for information in our systems or manuals. You also give website assistance to customers and keep your knowledge up to date. By listening to the customer you find the best solution to exceed their expectations. 

Reservations & Sales

Informing our customers on flight fares, availability and schedules is your main task. You are able to detect sales leads and make the final booking. Next to that you stimulate up-selling, cross-selling and customer loyalty. It's in your hands to explain advantages of the KLM product and to search for alternatives if the customer's initial wish cannot be fulfilled. 

Continuous improvement

Cygnific works according to the Lean Six Sigma methodology. Therefore we ask for involved employees who can add value. Since you are the expert you are proactive in sharing ideas to work on continuous improvement. You signal and take action upon malfunctions in processes and procedures and propose improvements.

You 

  • Are emphatic, service minded and willing to go the extra mile to exceed the expectations of the customer
  • Have at least a professional secondary education level (MBO) of work and perception
  • Have experience or affinity with working in a call center and/or in a travel or airline related industry
  • Master English and Danish at (near-)native level
  • Like to work with professionals in the travel industry and are able to establish and maintain relationships with them
  • You are quick and eager to pick up on computer systems, such as booking systems
  • You are a team player, but also happy to pick up responsibility independently
  • You are creative in coming up with new ideas to improve our service 


What do we offer?

  • A fulltime contract of 7 months, with the intention to start a long-term cooperation
  • Salary of € 1910 gross/month based on 40 hours a week
  • An extensive new hire training to get you started. Due to training and coaching, your fulltime availability during the first 3 months is required. 
  • Additional trainings and further development opportunities, such as participating in projects
  • Company benefits like holiday allowance, discount on health insurance, pension plan
  • Social events, like an annual Christmas theme party, Cygnific BBQ and piggy days
  • Working hours from Monday to Friday between 09.00 – 19.00
  • Startdate: 4th May 2018 in Amsterdam


If you are interested, we are pleased to receive your application by making the Cygnific Talentpitch through our website: www.cygnific.com 
 


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